Waterfront Hotel - Diddillibah, Queensland

Okay, here’s a detailed description of the Waterfront Hotel, crafted as a helpful and informative assistant:

The Waterfront Hotel: A Premier Destination in Diddillibah

For discerning individuals seeking a relaxed yet sophisticated dining and entertainment experience, the Waterfront Hotel presents a compelling option. Located in the charming suburb of Diddillibah, Queensland, Australia, this establishment has steadily gained recognition for its diverse offerings and welcoming atmosphere.

Location and Contact Information

The Waterfront Hotel is strategically situated at 2/46 David Low Way, Diddillibah QLD 4559. Guests can easily reach them via telephone at 754582777. A comprehensive overview of the hotel’s facilities and events can be found on their website: waterfronthotel.com.au.

Key Features and Amenities

The hotel boasts a wide array of facilities designed to cater to a broad clientele. Here’s a breakdown of what you can expect:

Diverse Dining Options: The Waterfront Hotel offers a variety of dining experiences, including a vibrant Pub, a stylish Bistro, a dedicated Restaurant, and a convenient Takeout service.
Entertainment & Events: They provide a versatile Function Room Facility suitable for private events and celebrations, as well as hosting Live Performances and engaging Trivia Nights. For a more casual experience, they offer Bar Games and Great Cocktails.
Specialties: Pub, Bar, Bistro, Function room facility, Restaurant, Wedding venue.
Other Points of Interest: Outdoor seating, Drive-through, Onsite services, Takeout, Dine-in, Delivery, Bar games, Great cocktails, Live performances, Sports, Trivia night, Solo dining, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Alcohol, Beer, Cocktails, Food, Food at bar, Hard liquor, Wine, Seating, Casual, Groups, Tourists, Accepts reservations, Credit cards, Debit cards, Credit cards, Good for kids, Free parking lot, Free street parking.

Customer Feedback and Reputation

The Waterfront Hotel has garnered a significant following, evidenced by its impressive presence on Google My Business with over 969 reviews. The Average Opinion reflects a consistently positive experience – a solid 4.1/5 rating. Observations from customer feedback suggest a strong emphasis on friendly and attentive staff. It appears the hotel cultivates a welcoming environment where service is a priority.

Notable Staff Interactions

Customer testimonials frequently highlight the dedication of the staff. Specifically, positive feedback often centers around the exceptional service provided by staff members like Zae and Brodie, who consistently demonstrate professionalism, helpfulness, and genuine enthusiasm. These interactions contribute significantly to the overall positive perception of the establishment.

Recommendations

The Waterfront Hotel presents a well-rounded experience, blending quality dining, entertainment, and a comfortable atmosphere. It seems to be a place where guests appreciate attentive service and a relaxed vibe.

For the most up-to-date information regarding events, menus, and special offers, we strongly recommend visiting their website: waterfronthotel.com.au. We encourage you to contact them directly to make a reservation and secure your experience at this highly-regarded venue.

👍 Reviews of Waterfront Hotel

Diane B.

5/5

We arrived on Thursday afternoon and we had an amazing bartender called Zae. He gave awesome customer service and even helped me become a member of Pub+ by assisting with entering all the details into my phone, which I couldn't have done without him. He was friendly, polite, happy to help, yet professional as well. When Zae's shift ended, we were again assisted by yet another young, friendly staff member called Brodie. She was awesome as well. Good to see young and happy staff who love what they do and are polite to their customers. Management should be very proud.

Joanne B.

1/5

The chef should be ashamed of the food served to us today. We were looking forward to a nice lunch beside the water. We were served one of the worst meals ever at a pub. Ordered off the specials menu $26.00 each for supposedly beer battered snapper with chips and salad. The meal arrived after we waited 50 minutes, and the restaurant was not even half full. That should have given us the heads up. Fish was like rubber. Inside the gluggy batter was a dried up thin piece of fish that was yellowish in colour, served with a rotten piece of lemon with black and brown rot on it. Non-existent salad was drowned in dressing and consisted of a whisper of wilted and browning leaves, smidge of tomato, and 3 slithers carrot. Chips were cold, as was the fish. The table next to us also returned 3 out of 4 meals. We left with a refund in hand. Bar staff apologised. However, it's the kitchen staff that should be held accountable. Hotel Management and the Head Office should do something about this promptly. The hotel is very run down. Staff look overworked and sad.
The place has a beautiful water view and breezes, such a shame that the food quality is below poor. We will never return.

Kaz O.

5/5

We were lucky enough to be looked after by Penny today. Our meals were amazing but Penny was even more amazinger. Thank you for making my Mum and I feel like VIPs, despite our ever annoying requests for towelettes and spoons.

Brooke D.

5/5

Always a good atmosphere at the Waterfront! We had the baked Brie, tacos and burger. Excellent! Extraordinary service by Charley, went above and beyond to make us feel welcome!

Anthony C.

5/5

A hidden Gem. Fantastic outlook over water - food was great service terrific - really enjoyed our lunch here. Budget conscious but who inst these days - well done Highly recommended

Alexandria G.

2/5

Went last night for a work christmas party. The service was okay - minus one waitress that would not say excuse me when walking through our group to delivery food and appeared very unhappy to be there. Hot food platters were served cold and when raised met unfriendly response. Food was clearly reheated but not heated to an appropriate temperature for serving. Was told by staff that it was hot enough despite being shown it was not. Final platter served was fish platter (with the only hot food on it) but served cooked cold prawns on the same platter touching the hot food. Very disappointed

Michael B.

4/5

One of those "hidden gems"! Old school and looking just a little tired, but a great place to spend an afternoon. Sunset is great, looking out across the lagoon. Drinks reasonably priced, food good value.

Amanda B.

5/5

Had a delicious meal - steak was so tender and tasty!! Perfectly cooked. The lemon lime and bitters was one of the best I have ever had - Thank yo for a lovely dinner