The Retreat Port Stephens Accommodation - Anna Bay, New South Wales

Tony M.

After missing the first night due to a massive storm that wiped out all power and communication to the area, we were contacted by 9am the next morning saying our accommodation was ready, Charlotte was lovely on the phone and so apologetic even though clearly not her fault. We arrived and the power had just been turned on, the cleaners and maintenance team had done an amazing job getting things ready. Our accommodation was extended to cover the missing night without any hassles at all. The kids area is great, the pool was the best, has a little shallow bit for our 3 yr old to play in. The staff throughout the week were so lovely. Can't wait to book next year again.

Narelle M.

We loved our stay here, it was lots of fun. It's a great location you can walk onto the sand dunes from here and if you really wanted a longer walk, could walk across them to the beach - that would probably take an hour and it's not a swimming beach, but would still be a fun adventure. The pool is great, not heated, so best in summer and there are ping pong & pool tables.

Note that The Retreat is NOT luxurious and is in fact a bit run down, although still well maintained if that makes sense. Lovely bath and hand towells and bedding etc were provided. And it was clean. We stayed in the big house and had a blast. 16 people. 6 rooms and 3 bathrooms. Fridge could have been bigger but it was fine.

Nick P.

We had a disappointing experience with no customer service. Due to a storm in the evening 15.1.2025, there was no power and water and we had no choice but to leave the next day. Before we departed, a lady had told us that she will will get in contact with us to arrange something for the lost night. We received no call or resolution I.e refund or credit. Very disappointed.

Cathrine S.

We slept three nights in one of the cottages. The garden is lovely with a big playground for the kids. The rooms and the kitchen had a lot of space and my family enjoyed the pool.
A week prior to our stay there was a sandstorm and from what I understood they were still cleaning up. The pool had a lot of plants and dirt on the floor which I guess is still from that storm.

The cottage itself could have been cleaner on our arrival. There was garbage and toys from previous guests under the beds, the floor wasn’t clean and most of the dishes we had to clean before using them. In general I think the cottage is in need of a proper profound cleaning.

The manager and the staff were lovely and really helpful with everything.

All in all we had a good time.

Chelsea F.

Great place. This is the second time we have stayed here now. They have some pet friendly cabins which are great with an enclosed garden. Good location with courtesy busses to take you out to dinner. Staff are very friendly and accommodating. Would stay here again.

Leonie P.

We had a family reunion here on the Australia Day long weekend. We booked this 12 months ago, the staff went above & beyond & could not have been more helpful as we made a few changes throughout the year. The accommodation was great, as we had 40 plus people, close to the airport for family members flying in from interstate. Close to the beach, & the Bay for lovely seafood. It was perfect for us and we have booked again. Highly recommend!!

eos-y-garth

Comfortable cottage with lovely staff. Cottage wasn't as clean as expected. Pool area was basic with a few sun loungers with no cushion/mattress which made lying by the pool quite uncomfortable. |Beds and pillows were very comfortable though and cottage was spacious. |Would have appreciated some cleaning products such as sponge and washing up liquid.

Jason M.

We have been returning to The Retreat for a dad's weekend away for about 12 years. It is the perfect set-up for this. It's fairly cheap but cheerful. Plenty of room, you have the ability to have everyone under the same roof whilst still having plenty of space (lounge/dining and verandah) for socialising. Great BBQ facilities, fantastically stocked kitchen and plenty of parking. Close to some great golf courses and awesome beaches. It is our group's yearly pressure cooker of life release and the Retreat is a perfect place for it. 15 thumbs up this year and every year prior 👍. Thank you