The Grand Apartments Gold Coast - Labrador, Queensland

Address: 360 Marine Parade, Labrador QLD 4215, Australia.
Phone: 755526000.
Website: grandapartments.com.au
Specialties: Apartment building, Holiday apartment rental, Lodging, Resort hotel.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 162 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of The Grand Apartments Gold Coast

☎️755526000

Overview of The Grand Apartments Gold Coast

Nestled at 360 Marine Parade, Labrador QLD 4215, Australia, The Grand Apartments Gold Coast offers a blend of comfort and luxury suitable for both holiday rentals and extended stays. With a variety of services including Apartment building, Holiday apartment rental, Lodging, and even a Resort hotel experience, this establishment caters to a wide range of travelers. The phone number for inquiries or bookings is conveniently 755526000, while you can find more detailed information on their Website: grandapartments.com.au.

Key Features and Accessibility

Visitors to The Grand Apartments Gold Coast are greeted with a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that guests with mobility needs can enjoy their stay without hassle. This thoughtful inclusion makes the property particularly appealing to a diverse clientele.

Special Offerings and Customer Experience

One of the standout aspects of staying at The Grand Apartments is the potential for an upgraded room experience. Despite initial setbacks with ants and bugs, guest feedback highlights the responsiveness and professionalism of the staff, especially after an initial encounter with a receptionist described as rude. The situation was swiftly resolved, showcasing the hotel's commitment to customer satisfaction.

Location and Accessibility

Situated in Labrador, a suburb on the Gold Coast, The Grand Apartments boasts an ideal location for those looking to explore the vibrant attractions of the area. Its proximity to the beach and local amenities makes it a premier choice for both leisure and business travelers.

Reviews and Ratings

The property has garnered a respectable average opinion of 3.8/5 based on 162 reviews on Google My Business. While some reviews mention a less than ideal greeting from a receptionist named Karen, overall, guests praise the location, facilities, and the upgrade offered after an initial issue with pest infestations. This balance of positive and constructive feedback suggests a place that strives to provide a high-quality experience while learning from its shortcomings.

Recommendation

For those considering a stay in the Gold Coast region, The Grand Apartments Gold Coast presents an appealing option. From its accessible facilities and thoughtful upgrade policy to its prime location, the property seems to offer a balanced experience. To secure your stay or learn more, visiting their detailed Website: grandapartments.com.au is highly recommended. Don't hesitate to reach out through tel: 755526000 for any questions or to book your accommodations. Whether you're looking for a relaxing holiday escape or a comfortable place to unwind during business travels, The Grand Apartments could be your perfect haven.

👍 Reviews of The Grand Apartments Gold Coast

The Grand Apartments Gold Coast - Labrador, Queensland

Daniel T.

3/5

Apart from rude reception lady ( KAREN ) the rest was great
Scored 8.0 8.0
The location was great, the facilities were great the room we were upgraded to after first room had ants was good
We had ants and bugs in our room/bed then when we let them know they tried to down grade us to 5 levels lower, the reception lady was rude about it all however after I chucked a stink and spoke with manager she was amazing and sorted the issue out straight away

Bec A.

5/5

We stayed on the 12th floor 2 bedroom ocean view for one week. We were very sceptical as there are many negative comments.
We enjoyed our stay.

Few things worth mentioning
1. Take garbage bags, cleaning stuff dishwashing liquid and tablets, toilet paper and tissues. only one garbage bag is provided.
2. There is only one loud fan for the bedrooms. It gets so hot in the bedrooms. ( would be amazing if they installed ceiling fans)
3. The aircon doesn’t work unless you leave it on 21. And it doesn’t get cold. We had 40 degree days and it was super hot in there. (Probably needs to be looked at)
4. The balcony is beautiful but when the aircon is on you can’t sit out there as the outside unit blows hot air. (Ceiling fan outside might assist)
5. The pub downstairs on a Fri and sat night is super loud with the hot weather you can’t leave the windows open if you need kids to sleep. (Again ceiling fans would help)

With all of the above it was a good stay and our room was not worthy of a negative review. Just a few things that would make the stay more pleasant.

Anne-Marie B.

These people stole money from my bank account one month after we had stayed at these apartments. They said we broke the rangehood and the outdoor shutters. We had not touched them. I took them to the Office of Fair Trading and then to QCAT to get my money back. The courts ruled in my favour, and my money was then returned. Be sure to take photos of everything when you arrive and when you leave. Ensure all photos are time stamped as it will assist the process if you need to take them to court.

Simon C.

4/5

Apartment is very well maintained, spacious and stylish. Quality views in many directions (10th floor apartment). Easy access to amenity.

Laura M.

1/5

So many bad points to make but I'll focus on the basic human requirements not met. I don't like leaving bad reviews, but don't want other families to be left in the situation we were faced with. We booked 4 nights for a family of 4. Views are amazing, the room was ok, dusty, mouldy and outdated but generally tidy. The deal breaker for us was the lack of BASIC amenities. We were only provided one dishwashing tablet, one bin bag and 2 toilet rolls for 4 PEOPLE for 4 NIGHTS!!! We had our 5 year old son on the toilet after doing a number 2 needing toilet paper, called reception and were informed it wasn't a serviced apartment. We understand it's not a serviced apartment, I'm not sure who is responsible, but 2 toilet rolls was not enough for 4 people for 4 days. We will be forced to leave dirty dishes and rubbish everywhere due to other supplies lacking. I guess they're hoping the view and location is enough to make up for their other short fallings.

Trip.com M.

Beautiful place,right next to the beach,very big and comfort.Just a bit hard to contact to the staff.

Trip.com M.

Very well located, very spacious and easy to get to a lot of places around the Gold Coast.

Ebony T.

1/5

False advertising. We were told the apartment photos advertised did not even belong to the complex which is absolutely mad. Nothing in the apartment worked from the fans to the appliances. There were moth holes in all the curtains, hair on the floors, dirty carpets and nails sticking out of the beds. The staff were completely not understanding and dismissing of our cleanliness concerns. We had to relocate immediately as 2 out of 4 guests have developed a rash. Do not book here