The Fullerton Hotel Sydney - Sydney, New South Wales

呂欣怡（Hsin-Yi Lu）

I had a fantastic stay at this hotel! The location is just perfect, with Martin Place and the light rail close by. The view from my room was absolutely breathtaking—it felt like stepping back to the Middle Ages when I gazed at the bell tower. The bed was super comfy, just the right balance between soft and firm.

I also want to extend a big thank you to the housekeeping staff; they were well-trained and provided top-notch service! I definitely plan to return during my next visit to Sydney.

I do have a small suggestion for the reception staff: I noticed that one of the women, a lovely girl with black skin, could use a bit more cheerfulness in her interactions with guests. A smile can go a long way! Overall, though, a wonderful experience!

swan

Location wise, perfect. Great cafes within walking distance.

Stayed 6 nights here and we loved it! I did the tour and the guide was all fun and knowledgeable! Forgot his name but he was spanish. Absolutely interesting to learn and reminisce the way the building used to operate and the gossip around it!

The room is all clean, hot water runs great, room service was quick, staff were attentive, the burgers was ?, just great experience overall.

I would love to comeback and stay here again in the future!

Jaimie Korn Sealby

The staff were extremely attentive to us and made our anniversary one to remember!

We came back to our room and found a Happy Anniversary cake and card from the hotel staff and supplied us with some bath salts to enjoy the spacious bath in our Tower room.

The bed is huge and comfortable, the hotel itself had some activities including a tour and a Friends Experience which would have been amazing! The view from the Tower is breathtaking and even more so of a night time.

10/10 would do this again and thank you to The Fullerton Hotel staff for everything you have done to make our weekend so memorable!

Emma Armstrong

My brother & I checked into this hotel on Saturday 6 December, only to be told that our booking at been cancelled due to a “duplicate”. We were then told the pre-payment made for the room at over $500 for 1 night had been “declined”. A further payment was then taken from me of $500. We were then asked if we would have a king room, with a “complementary” roll away bed, when we had booked a twin room - which we have now paid over $1000 for one single night.
On showing the hotel staff the credit card statement where the payment for the room was made from, the payment was able to be located by the hotel - and was never declined. This entire situation was caused purely by this hotel’s inadequate booking systems.
After being charged over $1000 for one night. I was told they were unable to refund me the second payment on the spot. They were only able to tell me that their “finance department” had “settled” the payment and it would be returned to me within 3 to 5 business days. I was never given an update by any staff the entire time we were there as I had asked, and myself had to follow up with the front desk twice. Each time I followed up the response I got was disgraceful to say the least. I cannot fathom how in this day & age that a hotel of this apparent calibre can simply dismiss the fact they have left a guest out of pocket $500 and their staff simply could not care
I was and remain disgusted with the service of this hotel. The payment made on Saturday has still not been refunded to my account and is no longer pending, but has cleared into this hotels account. I will never stay here again and I intend to place this review on booking.com also.

Shannen Slater

Fantastic hotel. Very classy and the staff are great. We arrived and got checked in straight away with a room upgrade. The rooms are lovely and if you get a higher floor the views are pretty good. The bathroom was lovely and we had the bath that looks into the bedroom. Will definitely come back !!

Ali S

Went there again for lunch 9 months later. The lunch set options have changed so it was good to try them out. My friends ordered barramundi and I had beef brisket. Both were on par, not particularly fantastic, given the price of the set meal, but service was still good.
However, this time, I only gave a 4 star because there was a black out in the hotel and it went into a bit of chaos, lifts were not working, which is logical, but everything else were not either. The restrooms were completely out! Taps had no water, toilets no flush, no emergency light in the fully enclosed compartments for ladies. You can imagine quite a few ladies in the toilet were in a little commotion. Then getting down also became an issue because the electric door at the bottom of the stairs would not open. So we were escorted to go down to the main lobby via fire escape stairways into some back end staff area to go back out to the lobby, which by then was crowded with guests who were not able to check in because computers were down. Normally, I would not have bothered to write a review because the outage was not really their fault. Yet, given the outage had been on and off at Martin Place for a few days already because of Sydney Water works, I would have imagined the hotel would already have a better contingency plan for crowd moving. This also calls for a better design on the toilets ,in particular, for a manual back up. I have been to hotels where there is a manual handle for toilet flush in case of electrical failure. Being a 5 star hotel and without a decent backup plan for incidents as such was rather disappointing. Spare a thought for those in the hotel rooms at that precise moment!

J Li

We stayed here for 2nights and the worst 5-star-hotel indeed. Terrible service: we tried to check in at 7pm, and they told us to wait because the room was not ready. The hand soap bottle was totally empty. Worst housekeeping, just took our tip and didn’t do much cleaning. We asked for the late check out and they asked us to pay for the late check out. They just love tips, worst service. Front desk always busy that no one is here to help you. Very disappointing Fullerton.

shira aretti

I stayed at Fullerton Sydney for a work trip. The stay itself was alright. However I got charged extra for an in-room dining that I didn’t have. After multiple emails, phone calls, and an in-person enquiry, I finally received an email from one of the managers to rectify the situation.

Sadly that’s not the end of the story. My manager informed me that the company credit card was charged again for $1,449 by the hotel. When she called, the person at the end of the line could not tell what the charge was for. Emails went unanswered and it’s been over a week. We are quite frustrated and scarred by this dodgy experience at Fullerton Sydney.