Reef Palms - Cairns North, Queensland

Reef Palms: Un Refugio Acogedor en Cairns North, Australia

Address: 41/47 Digger St, Cairns North QLD 4870, Australia.

Teléfono: 740512599.

Website: reefpalms.com.au.

Características y Especialidades

Reef Palms es un motel acogedor ubicado en Cairns North, Australia, que ofrece un ambiente relajante y cómodo para viajeros y familias. Algunas de sus especialidades incluyen:

Motel
Ubicación ideal para explorar Cairns y sus alrededores

Ubicación

Reef Palms se encuentra en la dirección 41/47 Digger St, Cairns North QLD 4870, Australia, lo que la convierte en un lugar ideal para aquellos que buscan estar cerca de los principales atractivos turísticos de Cairns.

Información Recomendada

Para reservar una habitación, puede visitar la página web oficial de Reef Palms o llamar al teléfono 740512599.
El motel ofrece servicios de limpieza y cambio de ropa, así como aparcamiento seguro para coches y bicicletas.
Los huéspedes pueden disfrutar de la vista panorámica del mar y la ciudad desde las habitaciones.

"Excelente ubicación, muy cerca de los principales atractivos turísticos de Cairns."
"El personal es muy amable y atento."
"Las habitaciones son limpias y cómodas."

Recomendación Final

Si estás buscando un lugar acogedor y cómodo en Cairns North, Australia, Reef Palms es una excelente opción. Con su ubicación ideal, servicios de alta calidad y calificación promedio de 3.7/5, este motel es una excelente elección para viajeros y familias. No dudes en visitar su página web oficial y reservar tu estancia hoy mismo

👍 Reviews of Reef Palms

Dave A.

We've been coming to Reef Palms for many years. I was concerned by recent reviews.|I asked and found out the hotel is now under new management. |Our room was perfect. Spotlessly clean. |I had booked online. I did make an error with my online booking dates and these were changed without problem via email.|I found I was arriving a night earlier, so I called to have my booking extended one day earlier a couple of weeks before arriving.|I did arrive late on this this earlier day and upon check in was told there was no booking. |As I was driving I couldn't check my phone for late check in information. |I was offered a room, but at the top rate, $50 more that was offered for that night online. I declined and stayed elsewhere. |There is coffee and tea making facilities offered, but no milk supplied.

Dr A. H. M.

If you're looking for a clean place, this motel is not it. I booked a month but had to leave eight days early due to disgusting hygiene issues. The beds were infested with bed bugs and cockroaches. I woke up in the middle of the night with cockroaches on my face, which was absolutely horrifying. ||||On top of that, I was next to very noisy guests, and despite multiple complaints to the staff, no action was taken untill many days later. They were noisy until 12:30 AM and would wake up at 7 AM, making all kinds of noises. I feel traumatized.||||I requested a refund, but they did not pay me, even though it was not my problem, and it was really disgusting to stay in such conditions. I'will go through consumer protection services after this refund rejection. As I'm writing this, I'm itching due to the bites, and I've ended up with bad, very itchy spots around my elbows and legs. ||||I hope my feedback helps the management address these issues for future guests.

Rebecca M.

I had an unhappy experience at this motel. The room was dirty and absolutely not worth the overpriced rate. From the moment I arrived, the reception staff were rude and unprofessional. When I tried to address my concerns, they cut me off mid-sentence and started talking on the phone, completely ignoring me.||The bedding in the room was filthy, and when I complained about it, I was shocked by their response. They casually told me, “Don’t use that bed; guests only use it to put their luggage.” That’s completely unacceptable. Why would there be a dirty, unusable bed in the room I paid for? I got told we paid for a smaller room so dirty or not he was doing me a favour! ||To make matters worse, instead of taking accountability, they dishonestly tried to blame me for the situation. It was clear they had no interest in resolving the issue or providing even basic customer service. When trying to discuss my issue I had to tell the owner to “please stop interrupting me” as I was being shouted over ||Furthermore, I happily went down to reception and kindly asked for a new pot as the one I had was rotted and I got told it wasn’t rot and it was simply used and that it was a motel not a hotel deal with it - eventually got a new pot but with no ease ||Advised to avoid this motel, the lack of cleanliness, poor service, and dismissive attitude from the staff made it one of the |most disappointing stays I’ve ever had.

Mila

1/5

Unfortunately, we found two bed bugs in the bed.
We appreciated being shown into another room upon complaining, although it wasn't the friendliest interaction - no apologies or compensation offered whatsoever.
The new room also wasn't the cleanest - the carpet floor seemed moist, a dirty ceiling fan, the water tap was leaking and the mosquito net to the terrace was worn down. Personally, I wouldn't stay here again.

Andra D.

We thought that we were lost, because as we approached the hotel we were in as on the outskirts of town and seemed to be a lower income area. But that IS where the hotel is, far from the nice area of Cairns hotels, restaurants and activities. Based on the types of individuals we saw on the street, we decided that I would remain in the car to prevent theft while my friend checked in. He is unable to articulate why, but he says there were people hanging out in the check in area that made him feel uncomfortable and that they looked like they just moved up a notch from being homeless. We looked around the room and were dismayed. There was tape holding a sofa cushion together, the lock on the sliding glass door did not work, and there was an exposed rusty panel that said something about "Danger, Electrocution" in the bathroom. I was unable to read all the tiny words, but because this was in the bathroom, I was frightened for our safety. And since we were going to be out of the room for long periods on tours, we did not want to leave our possessions unlocked. We called the desk and asked for a different room and explained why. They said they had none. I have a video trying over and over to get the door locked and she couldn't. This format will not let me add a video, only pictures. The manager then came to our room and said that because our room was not on the first floor, we shouldn't worry about the door remaining unlocked. I guess that means that if you are on the ground floor, you need to worry! He refused to provide a refund. It was not worth it for us to take theft risks in this neighborhood, so we left and had a very, lovely stay at the Cairnes, Novotel-safe, well appointed and walkable to the nice part of the city.

Ss R. ?. A.

5/5

It is a good place to stay with your family. Close to the Cairns city. Very near to the airport. Staff are really friendly. We enjoyed the time .

Jie P.

1/5

Beware. Our room was broken into from the balcony during our stay on March 7th, 2024 while we were sleeping. They took one of our bags full of diving gears. The motel didn't seem to be too concerned. Queensland Police was notified and I provided the police report number to Reef Palms but they couldn't provide any security cam videos.

Julia B.

When arriving at the room it was very dirty, cockroaches and just dirt on the surfaces. There is a poster that you get a fine if the fire alarm goes off while cooking, while there is no stove top! And to make matters worse, there was not even a fire alarm in the room, very dangerous!||We are now almost 3 months further and have still not received out $150 bond back! We had contact with the property and booking.com and they said that they would give us the bond back. We are now 3 months further and after a thousand emails we still have not received it back! Absolute scammers, please be advised before booking we don’t wish this upon other happy travellers.