RACV Royal Pines Resort Gold Coast - Benowa, Queensland

Kate Kirkham

We recently held our company conference at RACV Royal Pines, and it was an outstanding experience from start to finish. The entire team—from events management to accommodation and F&B staff—went above and beyond to make everything seamless.

Their professionalism, friendliness, and attention to detail ensured every aspect of our conference was executed flawlessly. Nothing was too much trouble.

The venue itself is world-class, with stunning event spaces and comfortable accommodation. The catering was exceptional, and the staff were approachable, attentive, and always ready to assist with any request.

Thank you to the entire RACV Royal Pines team for helping us deliver such a successful and productive event. We look forward to partnering with you again in the future!

Kylie Callaghan

Absolutely loved our stay here over Christmas! I think we’ve just found our new yearly tradition.

Pros - location. It’s closed to supermarket, takeaway, restaurants, shopping plus loads of restaurants to choose from at the hotel.

The room was large. We had the superior twin which came with two doubles (great for a family)

Amenities were the best! Kids pool with slides, splash zone, a second pool, loads of seating, playground, arcade games and access to tennis and golf. The arcade games and tennis was free. It was a nice surprise.

Cons - when we arrived to check in at 2 we were asked to wait due to a staff change over (right at check in time) we were told to wait to the side. When the person logged back in he started serving other people.

The room was quite dusty. I would say the cleanliness didn’t reach my expectations of the hotel and the standard set.

Would definitely stay here again. The pros outweigh the cons

Mitchell Johnstone

Everything here is First Class! The moment you walk in the reception team are incredibly kind and welcoming. The rooms are massive in size and immaculate. The staff on dining and bars are fantastic! Plenty of parking available on arrival and length of stay. The facilities include but not limited to pool, gym, sauna, tennis, golf, luxury spa. I was really impressed overall!
Thank you for the amazing service. =)

Janaka Sam

Amazing hotel. Well thought through layout. Make sure you book the hotel directly for best deals. Comfortable rooms and facilities. Staying away from Gold Coast yet within easy driving distance has its merits. Breakfast is a little boring as they serve the same stuff but is a convenience. Playing tennis undercover was better than expected. Laundry facilities are inadequate.

Daniel Diaz

I can’t say enough good things about my stay at RACV Royal Pines Resort. The hotel itself it's amazing and the service was truly next level.
The facilities were fantastic—spotless, modern, comfortable additionally the breakfast and the wide range of restaurants were great. Everything about my stay was wonderful, and the team went above and beyond to make it a memorable experience.

After I checked out, I realized I’d left behind a toy that belonged to my niece and a couple of earrings. Once I contacted the hotel they immediately started looking for the items, kept me updated every step of the way, and found everything. On top of that, they arranged to have the items shipped back to me quickly and made the whole process so easy and stress-free.
The communication from start to finish was outstanding—friendly, professional, and reassuring. It’s clear they really care about their guests.
I’d 100% recommend RACV Royal Pines Resort to anyone. They’ve truly earned my loyalty!

Milika Bale

Stayed a week with my boys & we love this place. We stayed in the Superior Twin with stunning view of Surfers Paradise, Broadbeach, Mermaid waters, Palm Beach & so on. The room was so spacious, even the bathroom it had a lot of storage’s and places to put our belongings. The pool area for the kids which my son absolutely loved, the playground and the game room. The staff are super nice and warm. Very family oriented Resort 10/10. Thank you for having us RACV Pines Resort, can’t wait to visit again. Highly recommend for couples with kids, they will love it.

bhartandu chhokra

RACV Royal Pines Resort: Decent Stay, but Housekeeping Needs Attention

I recently stayed at RACV Royal Pines Resort and had a mixed experience. The rooms were spacious, the location was convenient, and the front desk staff were polite and welcoming. However, the housekeeping service fell short of expectations.

On the last day of our stay, the room was not cleaned thoroughly. Towels and toiletries were not replenished, and while the bed was made, there were still crumbs left behind. Additionally, when we requested coffee cups for our morning coffee, the ones provided were unfortunately dirty.

Overall, while the resort has many positives, I expected a higher level of cleanliness and attention to detail given the price point. With improvements to their housekeeping services, the resort could offer a much better experience for guests.

Donna Kennedy

The staff were extremely happy & helpful from the minute we arrived. Nothing was too much trouble and everyone always had a smile on their face.
Our room was fabulous. Supremely comfortable bed & pillows, amazing blackout curtains, luxurious towels and lovely furnishings.
Located far enough away from the main beach strip to not be crowded or noisy, but close enough to enjoy fabulous dining options & facilities.
And to top it all off, the fastest, most readily available lifts (4 of them) that we have encountered anywhere in the world.
I would highly recommend this resort to anyone visiting the Gold Coast & I will definitely stay there again.