Pullman Sydney Airport - Mascot, New South Wales

Sergejs Jakubovskis

I rarely write negative reviews about hotels, but this time I feel like I’m being overcharged. Let me start with the positives: the hotel is excellent, and the location is very convenient — close to the airport, with a metro station just a five-minute walk away, and only two stops to the city center. The rooms are spacious, cozy, and comfortable.

However, there are significant downsides. The breakfast could be more diverse. It’s nice that hot dishes are prepared upon request, but overall, it didn’t meet expectations.

The pricing policy around New Year’s Eve is confusing. The nightly rate triples compared to regular days, yet nothing special is offered to guests for the occasion, not even a complimentary glass of champagne. What justifies such a price increase? For this amount, you could at least include a bottle of wine or champagne as a gesture of goodwill.

B Li

Our flights were cancelled and offered accommodation at this hotel. It is good overall. However, as a 5-star hotel, I would expect all staff to be friendly to all guests. The staff dealt with my shuttle booking didn't make me feel friendly unfortunately.

Bill Lord

Very nice hotel within walking distance of the domestic terminal (for those travelling light, otherwise catch the shuttle). Rooms are comfortable and very quiet. The staff in the restaurant are so lovely. Outstanding service. Short walk to Mascot station, which avoids the ridiculous airport station access charge.

david z

Just a one night say but we had superb big room with a great bathroom on top floor. Breakfast was quite good and the lobby bar was ok for drinks. Location is close to airport but not walkable so there is shuttle bus but it is a extra cost so best is train which is not far and great to go to city. Good service and great that we could leave our big luggage for over week there.

Julie Angel

I stayed Friday 8th November 2025 from the first moment my experience was great! The concierge met me at my taxi took my luggage and guided me to the front reception. The room was spacious, very clean. Very comfortable bed and great shower. The breakfast was very good. The cocktail bar enjoyable and a relaxed vibe. The staff were amazing, friendly, professional and helpful. I definitely recommend

Susan Ransome

We have stayed at the Pullman Sydney Airport hotel a number of times now when travelling out of Sydney airport for international flights. The rooms are extremely comfortable and peaceful and we always appreciate a great upgrade and early check in on account of my husband's Accor Platinum status. The restaurant and bar have a lovely ambiance and breakfast service is excellent. The provision of complimentary snacks and drinks for the 'lounge' experience is also great. All members of the staff team are exceptional. Always so welcoming and professional. We highly recommend the Pullman Sydney Airport hotel and will certainly be returning.

Kirsty Jackson

All the staff at the Pullman Mascot were absolutely lovely. We ended up arriving much later in the night then we had originally planned to. This was not an issue at all, the staff made us feel so welcome and greeted us with happy smiling faces at 2am! Beautiful, clean rooms. I do not have a single bad word to say about our stay at the pullman. Would definitely recommend staying there and i would definitely stay there again.

Felicity

We stayed 2 nights at the Pullman Sydney Airport. The hotel was great, the staff very helpful and friendly and the location was fantastic! The hotel was only a 5-10min walk from the train station and the ride to the city was really quick. The area felt very safe as well. Highly recommend.