Pullman Brisbane King George Square - Brisbane City, Queensland

Alex C.

Expensive run down hotel with poor service.
- Old rooms with panels coming off the walls
- Worn out carpet and bathrooms. Vanities and toilet are scratched and stained.
- No fan in the bathroom so have to keep the door open for any chance of using the mirror.
- Air con unit dripping on the carpet but struggling to keep the room cool
- Only one operational lift for months to come. Allow 10 minutes for it.
- Breakfast is $42.
- Hotel facilities are in the building next door which isn't normally an issue but with only one lift working, it's pretty bad.
- Tried addressing some of the issues with the reception staff but the phone rings.
- When speaking to staff in person, they are clearly exhausted from all the issues and ultimately can't fix anything.
With so many great hotels and apartments in Brisbane, this one isn't worth your money.

stewart E.

The Pullman Brisbane King George Square is a nice hotel. Our room had views over Roma Street Station and surrounding parklands. The room was clean and well presented. The restaurant Goldfinch offered a good breakfast with plenty of options on the buffet. The service was very good and staff were friendly. The only issue we experienced was the selection of tea was lacking a pure peppermint option and the stocks were not replenished each day. Very minor. Overall a nice place to retreat to after exhausting days.

Jill B.

Booked 2 x kings for 2 nights. Overcharged $240 for the rooms and got 1 x king and 1 x queen double. It took 2 hours to resolve but finally got the rooms I booked at the price I booked them for, even though I had the email and the app showing what I booked they would not, at first, accept it. Once it was resolved there was a quick apology, but nothing else. We had two nights and already lost the first could of hours just trying to get the right rooms and the right price.
Rooms were good size and block out blinds were awesome. Towels were very thin and the bedding was cheap, I ended up using a towel as a pillow slip as the pillow slips were so thin.
Small Pool had no ambience. Just concrete and a few seats.
Breakfast good but no service. Wanted a latte and told that I had to go into the cafe, which was serving people from the street, line up, and buy my coffee and wait for it to be ready.
If you have stayed at other Pullman’s then you will be very disappointed with the Brisbane one. It should not be classified as a Pullman

Tyra W.

My family and I absolutely love staying at the Pullman. The staff are always so accommodating and helpful—they truly are wonderful. The hotel is centrally located, making it convenient for everything we need when visiting Brisbane.

One highlight of our stay was the cleaners' thoughtful gestures with my youngest daughter's toys. Every time they cleaned the room, they set up her toys in fun and creative ways—like having them look out the window. It was such a sweet touch that made my daughter's day.

We always look forward to staying here!

Sophie M.

We loved everything about Pullman, from location to all the very friendly and accommodating staff. The valet parked our car straight away, and we had help with our bags. Pullman has a lot to offer, and the kids absolutely loved our stay here. Just a short walk to Queen Street Mall. I've read a fair few negative reviews, and I honestly can't see why, we all enjoyed our stay, and the rooms were incredibly spacious for all 4 of us. The pool is quite large with sun chairs, and the buffet for breakfast was divine! Literally had anything you could ever want for breakfast. We will be back for sure!

Only negative is the rattling pipes but all the rooms do it. Regardless of this, we were happy and will definitely be back.

Emily D.

Decor ageing a little but comfortable beds and well appointed much cheaper than some of the other similar offerings and good value worked well for us. Breakfast was plentiful if a little chaotic to get a table at the weekend. It was good for my toddler because they had a good mix of fruits cereals and toast/breads etc.

Bryan G.

Was booked in for 2 weeks but only stayed 2 nights it was that bad. Room smelling of damp, certainly not cleaned properly each day, hand prints on mirror etc, Hotel is in serious need of a revamp. Restaurant was closed we had no prior warning, they said it had only just closed but that turned out to be a lie. Breakfast was held in a ballroom, coffee cups were dirty. Breakfast itself was okay with a decent selection of foods offered. No pool bar available, nowhere to even get a glass of water in 38 degree heat. Pool area, lounger s and pool water were filthy. Pretty shocking from a hotel claiming to be 5 star. Staff were friendly but that’s about it. Much better accommodation available for the price. Never again!

Shannon M.

Great location. Room was a little tired and old - like me. It was a large room. Only one lift was working for all guests which was terrible. Room service was ordered to my room by someone else and I was charged... Would guess there is a gap in their systems. All in all, fairly ordinary.