Paradise Island Resort - Surfers Paradise, Queensland

Selina Sky

Don't waste your money. The only good thing is the staff are very nice. The rooms are outdated and filthy. I had bugs & mould in my room. I don't know how this place is open with the amount of health concerns.. Surely needs to be investigated. The pool, gym & sauna is literally the ONLY nice part for this "resort". I wouldn't call it a resort as it doesn't offer anything different to a motel. The restaurant has closed down (most likely due to how unclean the place is). There's also no cutlery in the rooms or plates etc. I had ordered takeaway as I had a long day and had to use a teaspoon to eat it. Wouldn't stay here again unless upgrades and refurbished because the place has potential if in the right hands.

Lachriisma

The location is great, right by the Nerang river. The price was really good too only costing us around $400 for 4 nights, however there is a $200 security deposit to keep in mind. The room had a toilet with a shower that had hot water. The shower head was not the strongest. The room also had a kettle and microwave. Tv and lamps were working too. However out on the balcony there was an excess amount of bird excrement that had not been cleaned in a while and the walls all had what seemed to be stab marks from a previous customer. Other then that the room was nice and cosy. There are elevators on the two wings of the hotel as long as a clothes washing machine located on each level. There are also trash chutes next to every elevator. Since there is no room service you must leave the room clean and tidy with no rubbish. There is a pool that stays open till 10pm allowing you to enjoy the pool at night with it’s beautiful lighting. There is also a gym and sauna. The reception area is nice with wonderful aromas and the staff is nice and friendly.

Chris Morrey

One of the cheapest resorts on the Gold Coast that is in a great location and just a short walk to Cavill Ave. you couldn’t ask for a better location for the price.

Rooms are basic, if you’re expecting 5 star level detail you’re looking in the wrong place but for the price the room was clean, beds comfortable and the facilities are great.

Tennis court was good to have a hit and the pool area is a nice quiet and great for the kids.

Would absolutely recommend staying here if you’re on a budget and I’ll be happily booking here again if I’m ever back.

Jade Villareal

Terrible Experience – Not Worth $270 Per Night.

We deeply regret booking this hotel. For $270 a night, we would have been better off staying at a backpackers' hostel. The room reeked of musky mould, making it unbearable from the moment we walked in. The couch was so stained and smelly that we didn’t even want to sit on it or place our bags there. The curtains were also stained, and the windows appeared to have gone uncleaned for months.

The furniture was peeling, and the overall state of the room was appalling—it made us feel physically sick. We immediately went downstairs to speak with the admin staff, but they had no alternative rooms available (nor offered at the least a discount or an apology)

After reading other reviews (which I wish I had done beforehand), it’s clear this isn’t a new issue. Despite numerous complaints, nothing has been done to improve the conditions. At the very least, this hotel should replace its carpets, which are clearly contributing to the overwhelming musk and mouldy smell. Even just switching to tiles in all rooms rather than just some, would be a massive improvement.

The only redeeming factor was the bed, which was at least decent enough to sleep on. However, we stayed out most of the night to avoid being in the room and left as early as possible the next morning. I have stayed in multiple cheap hotels all around the world and this has been by far the worste accommodation I have ever stayed.

This place is far from worth the price and should seriously reconsider calling itself a "resort." Save your money and book elsewhere.

Daniela Adams

Room was a good size but not cleaned well, sand all over the tiles inside and on the balcony a whole pile. Found a pair of tweezers left behind, no tea towel to dry dishes and aircon remote so hard to see controls, obviously needs new batteries. When I mentioned this at checkout it was a shrug of the shoulders reply.
Not worth the money we paid for 1 night.

T Fisher

For the budget conscious this is good value for what you get. Remember this is not a luxury 5star place. Rooms were decent size, we walked to Cavil Ave easily, pool was great. I think this was a good place to stay for the money.

Thind Jot

Terrible experience, no cleanliness. The room reeked of musky mould, making it unbearable from the moment we walked in. The couch was so stained and smelly that we didn’t even want to sit on it or place our bags there. The curtains were also stained, and the windows appeared to have gone uncleaned for months.
The furniture was peeling, and the overall state of the room was appalling—it made us feel physically sick. Not worth at all.

Ayman Adiat

Great location - 5 minute walk from the Surfers Paradise tram Station. The rooms were old and outdated with lots of things not working (lights, shower, power points). Great tennis and basketball court in the front accessible for all guests.