Novotel Devonport - Devonport, Tasmania

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Enjoyed a very relaxing and comfortable 3 night stay here recently. Our room was clean, welcoming and very quiet. The double glazed windows ensured we slept peacefully without the usual intrusion of street noise and sirens we’ve had in the past from other city hotels. Still has that “new” feel without the signs of wear and tear you expect in most other hotels.|The much promoted central location was an ideal launch pad for our explorations and activities but also provides ample other options for food choices within easy walking distances. Strongly recommend you do an online search for alternative food outlets than the in-house Mr. Good Guy restaurant. Unless you have a breakfast package and plenty of time, there are many other eateries in the precinct that offer better breakfast services.|In hindsight, it would have been cheaper and quicker to eat elsewhere, but we had an included breakfast deal that proved to be anything but a good deal.|Breakfast “service” was clunky, awkward and slow. Observed over a few days they were short staffed and making numerous mistakes due to pressure. Table clearing, wait times for barista coffee and customer service was abysmal. Stressed staff being curt and abrupt with guests is not conducive to the start of anyone’s day. Several business guests, on tight timelines, even left breakfast before their barista coffee order was delivered after 25mins. Don’t bother paying for breakfast here if you’re time poor and need your special morning coffee order as a priority. Of course filter coffee is an option but you’ll need to wait again for any assistance with alternative milks.|Using share ride services we were also fortunate in avoiding the car parking dilemmas that other guests were experiencing. |In sorting out a glitch with our account, the reception manager was attentive to our needs and gave the impression he was sincerely interested in assisting us as Novotel customers.|Would have no hesitation in staying there again, just wouldn’t waste time and money on having any in-house meals.

Stefan H. U.

I had a wonderful stay at the Novotel. The room was very cosy and exceptionally clean, with a fantastic heating system that made it really comfortable. The valet parking was excellent – smooth and convenient – and the staff were all very friendly and helpful. While the breakfast buffet could use some improvement (the orange juice was empty, I had to ask for cutlery, and the croissants were a bit hard), the overall experience was great. I’d definitely stay again!

Tracey W.

We stayed after catching the Spirit of Tasmania to bring our cars across. The Novotel is a short drive across the river.The room was VERY comfortable, the valet parking very reasonably priced. There was off site parking for our second vehicle a block away. There was off breakfast was fantastic with lots of options. The staff were very helpful. Fantastic stay

Sarah B.

On our first night we had issues casting to the TV, someone from reception realised and called us to see if they could help. The following morning I called to get my car from valet parking and they answered it using my name. That made me feel like they put a lot of thought and effort into our stay and knowing us. The valet parking was amazing and our car was always ready when we were ready.

Got2try

Wow, what a lovely hotel to stay at. Reception check-in went smoothly. Car parking is $25 valet. Room size is reasonable. We were given a handicapped room, larger bathrooms, and beds are a little lower. I think it's an interconnecting room, with a table and chair, in front of it. Nice big window to see the Spirit of Tasmania come and go. Everything in the room was functional. Lovely fresh room. Went for dinner at Mr Good Guy. Asian influence. The chef Binoe was outstanding. I'm not sure what you would have if you didn't like Asian food? Definitely would stay here again.

Jenny L.

Update:

I was thoroughly impressed with my second visit during Easter. The reception ladies were incredibly warm and welcoming. I genuinely believe they took the time to read my review and made significant improvements to their service. Despite the first unpleasant experience. I think they deserve 5 stars for both the effort and the changes in management.

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The hotel is in the prime location. The room is good with a new design style. However, when we first walked into the corridor, there was a damp smell. The staff are unfriendly. They always frown when we see them. When we told them our daughter tripped and bled, we requested to have some bandages. They gave us 2 and asked if it was enough. Then we asked for 2 more, but the lady seemed disturbed. When we checked out, the staff were again unfriendly, asking if we had used anything. Then we said nothing, and they proceeded to their work and finished. No “have a good day”. They just turned away. I am not sure why they did that. But for a big hotel, we expected a bit more from customer service. Rather than this bland, cranky attitude.

J A.

From the moment I arrived to leaving I found the staff so professional and friendly. The hotel design is great and fits the area extremely well. The restaurant was delicious and I found the hotel very clean. Having a northern view I could see the river and all the additions to the waterfront. The room layout is excellent and can't wait to book again in the future.

Marg L.

I had a fantastic stay. The room was not only comfortable but also had an absolutely amazing view, making my experience truly special.

As a family of four dined at the restaurant , and I must say the banquet was one of the best I’ve tried in Tasmania. The food was delicious, and the service was outstanding.

Customer service is a solid 10 out of 10—friendly, attentive, and professional. The valet car park, which includes EV charging, is so convenient and made my stay even more hassle-free.

A big thank you to the team for their exceptional hospitality. I’m looking forward to my next visit!