Novotel Canberra - Canberra, Australian Capital Territory

Address: 65 Northbourne Ave, Canberra ACT 2601, Australia.
Phone: 262455000.
Website: all.accor.com
Specialties: Hotel.

Opinions: This company has 2423 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of Novotel Canberra

☎️262455000

Novotel Canberra

Address: 65 Northbourne Ave, Canberra ACT 2601, Australia.

Phone: 262455000.

Website: all.accor.com.

Specialties: Hotel.

Opinions: This company has 2423 reviews on Google My Business.

Average opinion: 3.6/5.

Características:

Ubicación en el corazón de Canberra
Acceso fácil a atracciones turísticas y eventos
Servicio de alta calidad y personalizado
Instalaciones modernas y confortables
Comida y bebida de alta calidad en nuestro restaurante

Ubicación:

Novotel Canberra se encuentra en el corazón de Canberra, a pocos pasos de la ciudad y sus principales atracciones turísticas.

Información recomendada:

Para visitar Novotel Canberra, se recomienda llegar con anticipación para asegurar el mejor asiento y disfrutar de nuestras comodidades y servicios.

👍 Reviews of Novotel Canberra

Novotel Canberra - Canberra, Australian Capital Territory

Jen D.

3/5

We found all our interactions with hotel staff to be very courteous and efficient. The room was very comfortable, with generous seating and a large desk and ergonomic office chair, situated quite a distance away from the bed (which was useful during the evening when I wanted to sleep and my husband had some work to catch up on). I loved the indoor pool - it was large and long enough to do a few laps in! There was heaps of natural light. There was also a sauna and a separate jacuzzi as well. And although I didn't use the gym, it looked far more comfortable than many hotel gyms are these days - again, with lots of natural light and good room between machines. The hotel breakfast was below average, unfortunately. I'm glad we didn't add that meal onto our booking, as that would have been a waste. We had one dinner in the restaurant which wasn't bad, but wasn't great either. I'd stay again, but I'd give the restaurant a total miss. The bar did have a small but good selection of Australian gins to try, and lots of comfy leather couches to settle on with a drink or two.

Donna G.

This rating would have been different if I had not been made to feel as though not getting any breakfast I ordered to my room was my fault. I had ordered early and was told that they (room service) would place the order for me. After 45mins, I called to check on the status of my breakfast, I was told they would call me back. Another 30mins pass and still no return call. At this point I had to leave to get to work and called them to cancel. I was then advised that I called too early and no breakfast had been ordered. It would have been nice if I had been told earlier or advised to call back at the right time so I could have ordered. Very unhappy. Rooms also need some major renovations. Bathrooms were very tired and the carpets felt like they’ve never been replaced. I was scared to walk around without shoes! No slippers provided. I’ll remember to pack my own in future if work ever makes me stay here again.

Mary A. G.

5/5

▪️The hotel is centrally located on Northbourne Avenue, and accessible by bus and tram.
▪️Our room was spacious, clean, well supplied with amenities.
▪️We enjoyed our buffet breakfast.
▪️We were pleased with the service. Anton was welcoming, helpful, accommodating, efficient. He ensured that we collected our tickets to the Pompeii exhibition.
▪️We think the hotel's Pompeii Exhibition Package was good value.

wombatdavid

I’m giving the Novotel 4 stars for its great location, large rooms and lovely pool. Plus I got a great price $149 through accor plus membership and I got my platinum benefits. I did have to ask for the room upgrade and I was found a 1 bedroom apartment after I had said I would prefer this to the standard room I had booked. Platinums should be upgraded without asking…||The room was pleasant enough but it is quite tired looking. They really need to renovate the rooms and update the furniture and ambiance. Otherwise I would say this is not a Novotel - more like ibis styles. ||The pool is great. Large and nice facilities. Water a little cold but ok for me as I swim in the sea at home. ||Staff average - there was a Peloton gym offer for bonus points that no one knew about so I was asked to email screenshots to reception and they would help, but I was ignored. ||Breakfast was tasty but can you turn the music down please!||I would come back for a room at $150 but not for any higher.

Mauzie2

Pretty ordinary hotel. The standard room we were allocated was spacious with a queen bed. The bathroom was a disabled bathroom which meant there’s a shower curtain instead of a screen to facilitate someone needing assistance. We unfortunately found the whole bathroom became flooded with every shower which meant we were having to either walk through the water or try to mop the water up with towels. Not ideal for able bodied people unfortunately. ||Breakfast is quite nice. The room we stayed in was quite shabby and definitely in need of an update. The people making up the room are excellent. The room was clean, tea and coffee replenished. ||The location is very good. That is the main plus for this hotel. ||On leaving I had a number of bags to move from our room downstairs. Unfortunately this hotel doesn’t have a porter. The front desk staff member told me to do it myself and get a trolley from the foyer. When I went down to the foyer I was attempting to try to manoeuvre a large trolley to the lifts when another staff member saw me trying to do and rushed to my aid. I was grateful as this whole process was not going well.||The Novotel Canberra won’t be my hotel of choice for future business trips. It’s just okay. More like a motel than a hotel.

BMinDRW

Good location. Breakfast great and well priced. Indoor pool sensational (especially for late April). Staff nice. ||Parking expensive and full from 6pm. Alternative parking options difficult. Pillows truly dreadful. I probably wouldn't return due to the parking unavailability and dreadful pillows.||5/10

Daedric D.

5/5

Parth took great care of me during my stay, answering questions and being incredibly helpful. The room service is exceptional, and the buffet breakfast was great. I was also given complementary chocolates and wine in my room! The location is ideal, right in the heart of Civic and directly across from the tram stop. All in all a wonderful stay!

Jai M.

4/5

Went for a 4 day stay in Novotel Canberra, I'm a wheelchair user requiring the use of an hoist as I cannot transfer manually. The bed in the accessible room were not accessible as it was a platform bed, limiting the reach of the hoist. Picture on the website of the accessible room shows a ensemble bed, but we did NOT get an ensemble bed. We needed an ensemble bed as that would've made transfers more easier, We had trouble transferring using the hoist and it required a lot more energy. The rest of the room was quite accessible though, although seemed a bit dated and was a little bit cramped up, but other than that, the room was fine, Restaurant had a limited menu but breakfast buffet was good.