Nightcap at Hinterland Hotel - Nerang, Queensland

brianna troy

By far the worst experience myself and family have had . After travelling a long distance after work . Paying up front 5 days prior to arrival . We arrived only to be told by receptionist there was no reservations . After showing him proof of payment and our booking confirmation. He continued to sit behind the desk and not help just said nothing he cant do anything our problem . Half an hour later of him not assisting, he told us there was still two rooms available but we would have to pay full price again . We left found a reservation elsewhere. Roshan was very rude and bad the most appalling customer service. I highly recommend staying anywhere but here if your planning to travel .

Laura Millichap

A really comfortable place. From the great welcome by the ladies at check in. To the clean neat rooms with air-conditioning that awaited us. Would recommend this quaint spot.

Prashant Chand

I had booked for a room with 3 beds but was given a 2 bedroom family suite without even asking!! The free breakfast packs and cheap laundry was a bonus. Having Aldi, Coles and other shops nearby are so handy. AND its only 20mins from the GC..what more can you ask for. Loved our stay and will surely stay ther next time we are in the area.

Revital Youthspan

Hotel is close to the m1 highway which makes it convenient to stay. Has the bistro for meals too with other restaurants in close proximity also. Room was comfortable and clean with bathrooms modernised. The close by park was a lovely walk where there is a disc course. This is great fun for children but byo Frisbee to play.
The only negative I found was that it was a little noisy up until midnight on the Friday night I stayed as the grassed area backed onto my room.

Rebecca Sims

I had an unpleasant experience with a gentleman over the phone who seemed to have a negative impression of us, perceiving us as "dodgy." Despite providing all the necessary information, it was disheartening to encounter such suspicion and skepticism. This interaction left me feeling unfairly judged and undervalued as a customer. Wouldn’t recommend.

Rachel Morris

The proximity to the parks was very convenient and the room was very affordable.

However, reception was very hard to find and then access, and upon arriving we had to call the after hours number at least 8 times and were only answered twice. Both times it was answered I was hung up on and nobody came to help for approximately 30 minutes. Help only arrived after the second set of guests who arrived and waited, went up to the pub for assistance while I continued to try calling.

While the room itself is nice, the door to our room was glass with unstable wood edges and a lock that barely worked. This was only a problem considering the rest of the rooms either weren’t facing a dark alleyway in Nerang or had a solid wood door with key card locks compared to our incomplete latch. On top of that, we could not find either TV remote.

For a place with very high reviews, to young ladies should not feel the need to barricade their door and stay locked in the bedroom (only one of which had a door) to feel safe.

Lee Gooch

Room smelt of smoke / overdose of ambipur to try and cover the smell.

Lumpy bed, dripping shower and TV with light that flashed randomly.

No breakfast places nearby, but pub for dinner / drinks onsite was convenient.

Team were quick on check in and very friendly.

Thankfully only stayed two nights for a last minute business trip in peak holiday time so options limited and price inflated.

Sharna M

Our family stayed in the 3 bedroom apartment for 2 nights, we has so much space. The beds were fantasticly comfortable, rooms were clean, bathrooms were clean and the showers were great.
Great location for the Hinterland wedding venues like Coolibah Downs at Mount Nathan.
We will definitely stay again