Mindil Beach Casino Resort - Darwin City, NT

Fran H

Mindil Beach Resort Hotel was the final hotel we stayed at during our 9 week trip around Australia and New Zealand. The first room that we were allocated (Deluxe King room, Ocean View) was frankly awful for the money we paid for it-over $1000 for 2 nights. We’d stayed in 36 hotels during our stay- some high end, some mid price range and some cheaper on-the-road motel rooms and this room was definitely the worst value for money that we experienced. It was old, dark, dated and drab, there was nowhere to sit, the toiletries in the bathroom were tiny bottles- definitely not enough for 2 people, so be prepared and bring your own. |After spotting the newly refurbished poolside rooms we decided to ask for an upgrade and as the resort was practically empty, with it being out of season, we were offered one of these rooms for an extra $500- no discounts offered here-even though we saw there were much cheaper ‘Black Friday’ deals being offered for the same rooms on Booking.com. |In short, this new room was beautiful with lots of places to sit and we thought worth the money we had paid.|As we had a late flight back to the UK, we asked if we could have a late checkout to save us waiting around in Reception or at the airport. We told yes we could as the room was free, but we would be charged an additional $30 per hour- so the charge was $90 for the 2.5 hour we requested. We politely declined as I didn’t want to give this hotel another penny of our money.|On our trip we encountered the most amazing hospitality from every single hotel we stayed in- lovely people that went above and beyond to make us feel welcome in their beautiful country, but at Mindil Beach Resort, it just felt like they were trying to squeeze every penny out of you. We had a 22 hour flight ahead of us, the hotel was practically empty, the first room they gave us was dreadful and they couldn’t offer us a couple of hours extra in a room that was sitting empty. It’s just wasn’t the hospitality that we’d experienced and it left a bitter taste!

Heather K

The Hotel is in an exceptional position just outside the city in a quiet area.|Our room was overlooking the beach with idyllic views and within 250M from the weekly famous market.|The attention to detail within the room whilst we occupied it was disappointing. We had to request tea and coffee refills and also the floor and kettle area were not cleaned effectively whilst we were there. The lifts could have done with a vacuum too.|It was however far to close to the very loud music emanating from the casino infinity pool once the public were admitted at weekends.|The lagoon pool was amazing but more shade is required as the day progresses and more people come down for a dip.|The reception staff were fabulous, kind and informative.|We did enjoy our few days here and would come back again.

mapriyve c (ki ki)

Got scammed of 1100k because of some rookie receptionist that screwed up the payment and confirmation email. Did the 100 deposit of the day, turns out there’s no evidence of it? Did a cash deposit too. Turns out the world really has gone electronic if you can’t even keep track of payments. Got told to leave after they threaten security because we got annoyed.
Who doesn’t get annoyed after they just wasted 1,100? ‍♀️
All is equal until it comes to blaks.

Ian Collins

Avoid this place! Way overpriced. Has the atmosphere of a funeral home. The gaming machines are literally the worst I've ever played. The only people that seem to be having fun are the locals who can get as drunk and rowdy as they like, where you put one foot out of place and over-zealous security are on you like an SS troop. Darwin is a beautiful place with lots of great nightlife and accommodation options, just stay away from the casino.

Emma Mikelsons

I stayed in the lagoon suite and was very disappointed

The furniture was visibly stained and dirty. Staff themselves friendly but resort looks in a mess all the time with left over glasses and trays staying outside for days along with room services and housekeeping items

Reception staff are inconsistent when providing information and no 2 answer are the same. You stay here for thr luxury which all turned into a hassle. I wouldn't wait waste your money in the resort stick to a basic room.

They truly don't have the customer aspect down and not what you would expect from a resort hotel.

I'm a local and won't stay here again

Andrew Brooks

Over priced rooms definitely not worth the exclusive price tag. Service was very average. At $530 a night for a standard king room with a tiny balconyoverlooking a footpath I could have gotten a better room for less than half the price and a car park in the hotel car park (yes for that price I had to park elsewhere!). Only giving two stars cause the lagoon pool is nice....don't get yourself ripped off here it's not worth it!

Anthony

Couldn't be more disappointed with our stay, the resort room are tired and not well appointed. Carpets are disgustingly dirty, tv damaged, dirty dishes left from previously guests and this was after the room was serviced and hour and a half later than check in time. The towels are so old that they are frayed and some have holes, our sheets were stained and appeared unclean. The fan in our room was so noisy it was unusable and the air-conditioning couldn't be set below 21 degress and would periodcially turn off, leaving our room uncomfortable. Ordering food is impossible if you have any intolerances or allergies, as they chefs will not guarantee any dish to be safe. Expected so much more given our previous stays and the pricepoint. This being said the reception staff were friendly and welcoming, they listened to our feedback and assured us they would action what they could. The location on mindil beach is fantastic, watching the sunset and storms roll through is always amazing.

Kimberley

Stayed in the lagoon room and for the price I wouldn’t recommend it. We had a water leak from the ceiling, reported it and took them a few hours to come and look at it. Said they fixed it but it was still leaking. The leaking noise was pretty annoying all night long but we dealt with it. We were worried about slipping on the tiles so we had heaps of towels on the floor to mop it all up. Then a couple hours later the light stopped working which they didn’t fix either. They weren’t too concerned about fixing it or changing us to another room.

For the price you pay it was in such poor condition. We were offered soft drink voucher to compensate for this, but we don’t drink soft drink haha.