Mercure Pakenham - Pakenham, Victoria

AnnD465

Our local Probus group organised a five day tour with Tour Local who booked the group into the Mercure Hotel, Pakenham.|The Mercure Hotel staff were professional and friendly (especially the Receptionist, Susie). Our twin bed room was spacious with good quality furnishings; up to date modern bathroom facilities (including a large bath); and a quiet lift to our floor.|My only negative comment is: being a Probus group most of our members are elderly, and there were no grip rails fitted in our bathroom. (Note: my stay was not disadvantaged by the lack of grip rails.)|The staff overseeing the breakfast were professional and friendly, and the breakfast served was excellent with a variety of food, hot drinks and juices.|We stayed four nights, and because our spacious room was furnished well with a beautiful bathroom, kitchenette with frig, my friend and I would have liked to stay longer.|I enjoyed my stay and am hoping to return to stay at Mercure Hotel, Pakenham.

Taryn L. B.

Breakfast nice and reasonably priced; hotel good location for our needs. Housekeeping good, friendly service. Room comfortable but a bit cold - can't keep heater on for any length of time (Then again, I'm a Queenslander, so I'm a wuss - I can't handle cold!). In this particular room (2 beds, sleeps 4), bathroom a bit awkward as nowhere to put toiletries or items of clothing, and as it is 'open plan', most of floor gets wet so bathmat gets sodden. Robes provided, so use them (ie don't get undressed in the bathroom!)

Vicky N.

Room (King Exec?) was a good size on the top floor. Very quiet, comfy bed, curtains kept the room nice and dark. Wonderful to have an AC go low. Free parking.

The breakfast was cheap but not a lot of options in cereals, pastries, or cold cuts. But what was there tasted good. Coffee was good also. Housekeeping didn't restock toilet paper. The room also had a mini fridge but no utensils.

Will stay there again when I need to stay near Packenham.

Heath Z.

the morning of wed. 24th June there was no hot water.
while I understand that this was due to something coming loose on the roof and tripping the hot water system and yes one of those things. But the response i got from reception was underwhelming. It was basically "one of those things, not my fault, oh and do you want a free coffee" .
as a Gold ALL member it was disappointing.

Greg F.

After hours check in easy. Received a phone call from reception with clear instructions for after hours check in. Room was very clean, tidy and comfortable. Great value breakfast. All staff professional and friendly.

Matthew S.

Upon arrival I went up to my room to be greeted as soon as I walked in to a nasty stain in the middle of the couch. It was really disgusting and I covered it with a towel and did not use it for the entire stay. No pods for the pod coffee maker. Beds were comfy and well made. Walk in shower with seat was really nice but I needed more towels cause the water wanted to run everywhere. The casting feature on the TV did not work so no Streaming of anything like Netflix, Kayo, Prime ETC...

Shane W.

1 - for price and facilities,the kmart bath towel and towels are a let down, could spend more than $12 on towels when spending over $200 on a room.
2 - shower cap was not water proof my wife looked like drop dead fred when he come out of the freezer.

Jshster L.

Fantastic brand new hotel on outskirts of Melbourne. Could easily use this as a launching pad to the south east of Melbourne. Free Wifi and built in Chromecast in a huge TV an added bonus. Friendly staff. Hotel next door.