Mercure Alice Springs Resort - Alice Springs, Northern Territory

Mercure Alice Springs Resort is a hotel located at 34 Stott Terrace, Alice Springs NT 0870, Australia. This establishment can be contacted at 889514545 or through their website at all.accor.com.

Mercure Alice Springs Resort is known for its hotel services, making it an ideal choice for travelers looking for a comfortable and convenient place to stay. Additionally, this company is recognized as LGBTQ+ friendly, making it an inclusive and welcoming option for all guests.

According to 789 reviews on Google My Business, the average opinion of Mercure Alice Springs Resort is 4.1/5. This high rating indicates that previous guests have had positive experiences at the hotel, and can be expected to provide quality service and accommodations.

The hotel is located in Alice Springs, which is a popular destination for tourists due to its unique landscape and cultural attractions. Guests of Mercure Alice Springs Resort can enjoy the natural beauty of the area, as well as the various activities and amenities offered by the hotel.

In terms of location, Mercure Alice Springs Resort is situated in a convenient area with easy access to local transportation and nearby attractions. This makes it an ideal choice for travelers who want to explore the surrounding area, or simply relax and enjoy the hotel's facilities.

Overall, Mercure Alice Springs Resort is a great option for those looking for a comfortable and welcoming hotel in Alice Springs. With its high ratings and positive reviews, guests can expect to receive quality service and accommodations. For more information and to make a reservation, be sure to visit the hotel's website at all.accor.com. Don't miss out on the opportunity to experience the best that Alice Springs has to offer with a stay at Mercure Alice Springs Resort.

Reviews of Mercure Alice Springs Resort

Narelle Jonas

4/5

Well located outside of the city centre. Friendly, helpful staff. We arrived a little earlier than the check in time & we were able to access the room straight away. The room was clean and comfortable. The pool was really nice after a day of exploring, reception supplied towels for us to use. The buffet breakfast had plenty of variety. Lots of on site parking.

Roaming Bush Barbie

3/5

I was so excited to eat here again. The food was very fresh and tasty but not worth the amount they charged for it. The drinks are well priced considering the food isn't. The decor could do with a face lift. They have had the same decor for over a decade, even the same decor and furniture since when they used to be a vivid centre. A very nice place to hang out by the pool. The pool is beautiful ?

Paul D

Unfortunately this is the only Accor branded hotel in Alice. Front staff were lacking customer service experience but hats off to bar and restaurant staff who did an amazing job . Food in restaurant was good and reasonably priced. The rooms !!! Could do with a fresh coat of paint. Lacked appeal and character. Compared to other resorts in the area! Well might consider somewhere else next time.

MARTIN COOK

4/5

We were due to stay just one night but then had to stay another night. The staff were really very helpful in making available another room immediately even though we'd already checked out. The hotel itself is nice enough but is ready for a refurb.. decent gym, pool looks good.

Matt Broky

4/5

Room was nice and tidy. Bathroom was modern. Location was convenient being a short walk into town but without the noise in town. Quite picturesque. Restaurant dinner menu was overpriced. Buffet breakfast was nice enough.

Tracey Turnbull

1/5

I'm not sure it's even worth reviewing this hotel as they certainly don't seem to care about the customer experience. However, in case anyone reads these things, I'll start with the positive - the beds were comfy and had clean linens. The hotel rooms are pretty run down and need a deep clean. The staff were uninterested. We booked a package that included breakfast and $25 towards dinner. We went to dinner, we're asked our room number. At the end of the night, my husband settled the bill but I noticed the dinner credit had not been taken off. When I questioned this, rather than a helpful response, the staff member told us that it was our fault as we should have charged the meal to the room as they don't deal with the dinner credits in the restaurant. At no point in check in, or in my booking confirmation details were we informed of this. Reluctantly, the server refunded the meal and charged our room, telling us it could take up to a week for us to receive the refund. Simply not good enough. The meal wasn't even that nice.
The breakfast was poor quality, however, there was a choice of cooked and continental. Glad we didn't pay the full price for it - so not worth that!
Sadly, for these very seasoned travellers, this was one of the poorest hotel experiences we've had. Not what we expected from a hotel brand like Mercure. Will be cancelling the membership.
Train your staff in customer service, clean up your hotel, ensure better quality food.

Steven B

We stayed during Show weekend so was busy time. Whilst there was no letter or acknowledgement of our Platinum/Gold ALL membership there were drink vouchers in the app (Which I hadn't realised has replaced the paper vouchers). Upgrade to deluxe rooms was nice. Rooms were clean and large with very large bathroom, bath and coffee machine! We have stayed here many times and love these rooms with large balcony. Enjoyed drinks in the bar and ordered pizza hut to the room both nights for the kids! Overall another great stay!

Jason King

5/5

Great staff ! We enjoyed the restaurant had the kangaroo and steak meat was cooked just right vegies were fresh and tasty c
breakfast the next day also good