Mantra Chatswood - Chatswood, New South Wales

Matthew Chan

Apparently some rental units don't include laundry services anymore. If you want ensuite laundry, you need to indicate this when book.

House keeping also never replaced any of the bins or towels. Didn't have a do not disturb hanger on either.

No recourse is available from management. Is what it is

Sounds absurd to me.

Fair warning to others in the future.

In future, just won't stay here for business

BIG TREE

Room is big enough. Two TVs in the living room and bedroom. Kids enjoy watching the cartoons.

There is no one cleaning up the toilets for the 3 days we stayed. The tissue box is out and we think it’s only have 1/5 left for us to use.

Walking to the nearby shopping mall is easy and just 5 minutes walk.

Tracy P

Large clean rooms, easy access to public transport and good restaurants nearby. Parking reasonable. Good amenities. Love the kitchen inclusion. A little noisy based on footpath dining but that settled early. Have stayed before and will stay again.

Natalie H

Very disappointing, it was cheap but I expected it to be a better standard. Was fine for a 10hour stopover, but I definitely wouldn’t stay here again! ||Lots of mould in the bathroom, probably because the exhaust fan didn’t work. No bins. No tissues. Dryer didn’t work. Only 1 bowl. Mismatched everything else. Grubby furniture.

Deborah R

Easy booking, easy check in, staff were happy to store our luggage until check in time. Definitely recommend ? Will stay again, would recommend to any and all potential customers. The gym pool and spa are awesomeness. Handy location, just a shirt walk from Chatswood train station. Plenty of food and entertainment venues. Ticks all the boxes.

Charm M

We always choose to stay at the Chatswood Mantra whenever we visit Sydney because of its consistent comfort and excellent service. However, during our latest stay, we noticed that housekeeping had forgotten to empty the bin from the previous guests. Despite this oversight, the location remains convenient, and the rooms are usually clean and well-maintained. We look forward to returning again in the future.

Russ J

Location is great. Close to train and shops its perfect for what we wanted. Room sevicing is a bit off. Mostly its clean but there were tissues behind the bedside table, hair ball under the bathroom basin, stains on the doona, what looks like cigarette ash on the balcony. The tissue box and most bathroom pumps were mostly empty with the hand soap the only one full. Surely this should be a check and refill between customers. Staff were friendly enough and refilled them when asked.
Parking is $30 a night and rooms were ok priced. Blackout curtains were very effective.

Dav V

Dear Mantra Chatswood Team
(/- Fabio, Calaca, assistant manager)
The promised refund never cleared (after your last correspondence)

It is very disappointing to be firmly promised something, with numerous follow up calls/emails only for it never to happen.

I don’t understand the apparent complexity in this other than the promised refund was never to be processed in the first place.

I hope you see my disappointment here as even your last email confirms an approved refund to be processed in 4-5 days over a month ago.. this is another month after the initial 14 day promised refund confirmation email.

Anyway… just wanted to bring this request to some sort of closure.