Angela Wu
1/5
For your health and safety, DO NOT book this “hotel”. I recently book this place through my company travel portal, which recommended me this hotel as the first suggestion around Surry Hills for 2-night.
This hotel has been the worst experience of my life. The number of issues upon arrival:
- The bar and restaurant downstairs, that you have to sign an agreement waiver upon arrival that you will accept the noise.
- The dirty and ancient lobby, hallways and general environment.
- The horrible scent the whole hotel floor had, that stayed on my clothes throughout the day after I left.
Then leading into the room, the state of the room was horrific:
- Again the scent migrated into the room.
- A door without adequate security measures, noting my door only had the handle to secure access with no additional locks. Where other guests may easily break in if they choose to.
- The chain lock was removed, which is an extreme concern for a solo female traveler.
- The mold-covered shower head has no light inside the shower area. See pictures, it was inexcusable how this room is offered as a viable hotel room.
- The sink that was clogged. I washed my hands immediately after walking through the hotel, and the sink drain was blocked. I could no longer use the sink at that point.
- The uncomfortable bed and lack of airflow in the room.
I did end up staying one night and immediately checking out the morning as it was too late and difficult to migrate at the time. During the night, I could not sleep due to the security concern that my room could be easily breached, even with my attempted to block the doorway with a chair and towels to secure the handle.
The lady at checkout was very sincere and polite in my response when I explained my reasoning for an early checkout.
Please see the pictures and let that judge for yourself if you would be willing to book here.
UPDATE: the hotel did contact me after my stay and was very open and sincere in my feedback, which I do appreciate very much!