Hobart Float Wellness Day Spa & Massage - Hobart, Tasmania

Daryn

From the moment I stepped through the door, I felt held—by the space, by the energy, and by the incredible staff. The massage I received was beyond physical relief—it was trance-inducing. Deeply respectful, intuitively guided, and profoundly calming. I walked out not just relaxed, but realigned. Highly recommended for anyone seeking more than just a treatment—this place offers a true reset.

Already locked their details in my phone for future reference.

🛏😌👌

Krissy

Drove 30 mins into town, paid for parking, only to be told massage therapists were sent home by mistake. No real solutions, expect to come another day were made so we wont be returning.

Edit for more context:

Hi Simon,

Thank you for your email and for processing the refund promptly.

I want to take a moment to respond with care and clarity, as I truly value supporting small businesses who show attention, care and excellent customer service. I also appreciate that managing last-minute changes can be challenging.

That said, I felt disappointed by how the situation was handled, and I’d like to offer some context. My partner and I drove 30 minutes into the city, paid for parking, and arrived expecting a couples massage we had booked. To be informed at the front desk, only upon arrival, that one of the massage therapists had been sent home, with no prior call or communication, left me feeling frustrated and unconsidered.

While the offer of a complimentary sauna was appreciated, we had shared that we already have a sauna at home, and unfortunately, it didn’t feel like a meaningful alternative given the time, travel, and cost involved for us for the mistake at the businesses mistake.

After we advise that we had a sauna at home, the attendant at the front still proceeded to talk about sauna temperatures best for before massages instead of offering another alternative. Hence my decision not to rebook. Something I would of considered if offered would of been complimentary floats for both of us and rescheduling as that feels more in alignment with the inconvenience we experienced and consideration that we already sauna regularly. But no alternative was given.

We did not intend to come across as unwilling to compromise, but obviously that time, effort, energy was upsetting, and I didn't feel we were understood in that inconvenience. I was simply hoping for a resolution that acknowledged the full scope of the disruption. I’m genuinely sorry if this was perceived otherwise. It was not our intention to create tension, only to communicate our experience honestly. Hence the review online as I do believe in honestly sharing personal experiences of businesses so others can be informed. Not as a form of disrespect.

I knowledge your decision regarding future bookings, though I wish it could have been resolved differently! I wish you and your team all the best going forward.

Cameron H.

I booked my partner the 3 hour luxury package for his birthday. He was treated so kindly and walked out the door feeling completely refreshed and relaxed. The lady that looked after him was assertive and very polite. You catered to him exceptionally well. We will definitely be coming back again. Thanks for the great experience!

Lani

My first float. I really liked it. The staff briefed me well on how to get the best experience. I had a 60 minute float and 30 minute massage, which was wonderful. I definitely recommend. The ambience there is very soothing

Monika C.

I very much enjoyed my experience at this spa. I had a one hour lymphatic massage which was very thorough and felt amazing. I also had a facial which was relaxing and I left with my skin smooth and glowy. The staff here are very friendly. Next time I visit Hobart I will be happy to go back.

Susan A.

I booked a 45 minute infared sauna on May2nd for 11.45 Saturday May3.
This was changed by Hobart Float Wellness via text message on the morning of the appointment. As it was a Saturday and I was visiting Hobart to see my daughter , I didn’t notice until after 10.30. I was given toe times 10.45 and 12.45. I called and spoke to Lillian and was told I could not have a refund. But must instead come at 12.45

When I was five minutes late for the 12.45 appointment (I had to reshuffle my entire day including lunch with my daughter) there was no one at reception and I had to go looking. I poked my head through to the main welllness area and called out for assistance .
I was quickly bundled out by Lillian in a stressed and angry manner & told off very sternly for speaking too loudly.
I was then admonished for being late.

when I objected that the clinic had changed my appointment and didn’t give me the option to cancel I was told off again & told to leave the premises. When I refused and asked for a refund a very hostile Lillian called the police!

This had to have been the most stressful ‘wellness’ experience of my life.
It could have easily been circumvented if Lillian simply gave me a refund for my 11.45 am appointment as I requested in the morning after they changed me. .Afterall, the clinic changed my time not the other way around.

I would advise people to avoid this place as the customer service is brutal!
Ps I didn’t receive a refund and I had a panic attack!

David L.

Not a great experience, the massage felt tedious and lacklustre, out of 90 minuets they spent almost 20 minutes on my hands, left feeling less relaxed than when I arrived.

Revised 09/03
as someone from this company responded saying I’ve never been a customer, see screen shot of my booking confirmation with the same name.

Miriam R.

A real find. I’ve walked past this building dozens of times- it took a gift voucher from a friend to cause me to go in. It was like stepping into another world! Such a calm, relaxing place. My float spa was amazing- I left feeling years younger :).
Thanks for a great experience!