Econo Lodge Park Lane - Bundaberg West, Queensland

Benice T.

Bad customer service experience with front office lady
I called to ask a quick question about my friend who was working there that day. We were suppose to go donate blood and I had accidentally booked the appointment while she would still have been at work.

I thought “oh there’s no harm in asking, the worst they can say is no” so I called up to just try and explain and ask if I could steal my friend for half an hour. The lady I spoke to changed her tone as soon as I told her I was friends with one of her coworkers. She didn’t even let me explain she just quickly rushed me off of the phone. She wasn’t friendly at all and the whole interaction left me feeling really uncomfortable and kind of shocked.

I felt they had no time for people that aren’t giving them money, which really sucked because I have supported this business in the restaurant multiple times with my OWN hard earn money.

I do have to say This was the first time I’ve ever had a bad experience with Econo lodge.

It was just unfortunate that they cared more about how my one star review looked compared to how easy it would have been to get me to take it down if they actually treated me like one of their normal customers. Their reaction to my review spoke volume on what kind of people they are.

I want to end this on a light note so I definitely recommend going into the restaurant for a feed. The food is a bit on the pricey side but trust me when I say it’s beautiful, the chef is amazing! also restaurant staff and house keeping are lovely. 5 stars for those guys! 🙂

Sura W.

I'm really impressed with the place. Very clean. Convenient location. Absolutely wonderful staff. Very helpful. Highly recommend to stay.

Milja O.

The receptionist was nice. The room smelled like poorly cleaned sauna; very sweaty. It it felt like one too, as the A/C units were so mouldy that we couldn't use them. We were very disappointed.

Kamran M.

Room smells like urinal pad, multiple hairs on the bed sheets! Iron table looks like the photo! After waking up felt I need another shower. This place has 4 star rating on google? How? I have stayed at countless places and this is definitely not a good one. Just do yourself a favour and book somewhere else.

Jason B.

Giving a rating before the night ends. Service over the phone, and once I arrived has been perfect. The room was much better than I thought, it’s very clean, modern, and comfortable. Im a Truckie from Vic delivering a trailer load to a business in Bundaberg. Worth giving this lodge a go, you won’t be disappointed….

DetectorSmurf

Rooms are small but comfortable
Service was great and our every want was catered for. Highway noise till around midnight

Misunderstood R.

I had an unfortunate event with bookings through Agoda. If i had time to check, I never would have bothered. I went through Agoda because I was homeless and needed the money, it’s winter, it’s raining and it’s cold. I booked the room only to find the website stuffed my dates up. I cancelled because I freaked out and since then I have messaged over and over asking if they could rectify. No one will rectify however it ended up costing me $300 just for a room for the night and now they are charging me $80 just to cancel the booking because it was placed on the wrong date. Agoda is one of the biggest rip of company and I am left even less fortunate for the fortnight now during winter. Thanks a lot to this hotel for using such a disgusting company to book through, the reviews on Agoda is horrid. Do better for your people!!

E. T.

I'm absolutely shattered after a day of driving. The upgraded me to a studio for free. The room is just lovely, so much better than the one we had I Brisbane. They are bringing food to my room. It's such an amazing soft landing after a long day.