Canberra Southern Cross Club Woden - Phillip, Australian Capital Territory

Michael L.

Upon arriving at the Woden Southern Cross Club, we were impressed by the interior. The open spaces, stylish decor, and overall ambiance were fantastic. Unfortunately, the positive experience ended there.

We encountered issues with the app while attempting to order meals, as it indicated the meals were unavailable and directed us to order in person. While we managed to order drinks via the app, it took approximately 20 minutes to receive just three cans of soft drink.

We waited 40-50 minutes for our mains, only to be served a cold steak. When we raised our concerns, the young server repeatedly mentioned that the restaurant was busy. However, this was hard to believe, as a significant number of tables (around three-quarters) were clearly vacant.

Overall, it was a very disappointing experience.

Alex

My review was deleted. So I’ll post it again.

What happened to the food? The quality of the food we had yesterday was a shocker!! We had the Fillet Mignon “wrapped” in bacon. I’m sorry, but one little sad slice of bacon does not fit the description. Roast potatoes? Nope. RAW potatoes. Chicken Caesar salad? Nope. “RAW chicken salad”, served with a frozen boiled egg. WOW. We were in huge disbelief. I had the salad, and unfortunately for me I was straight into the bathroom after that questionable salad. Absolute garbage!

rosemary M.

Upon entering this establishment we were met by a lovely staff member at the front counter but unfortunately it was all downhill from there. We waited for 10 minutes to be acknowledged and seated for our booking. We then waited another 10 minutes before finding a staff member to order a drink in the Patio section. We finally received a drink and ordered our meals. Almost 15 minutes later a very unappealing meal arrived. We ate quickly and couldn't wait to get out of there. We won’t be rushing back….

K A.

33$ (non member price and 10% weekend charge) roast, and I was still hungry, the restaurant thinks that its a fine dinning expirience.... where it really isn't, giving smaller portions doesn't mean you're fine dining. Give me more than 4 sad small potato's, and half a carrot. it's a roast dinner at a pub, not some fancy restaurant. Please give bigger portions. I did ask for more potato's and was given 4 more potato's. Dissapointed. Was looking for a good feed and was left dissaponted. Turkey was moist and good.

Gemma J.

The Southern Cross Club is always busy and meals are predictable. Service is generally average or poor - generally young staff who seem to not know how to do their jobs but this is fine, we all have to learn. Based on previous experiences I would give a 3 star rating.
One star review is based on the comedy of errors and complete lack of customer service this evening.
Tonight it was busy as usual, we were quick to order hoping our meal wouldn’t be long. Thirty minutes after arriving our drinks and food were nowhere in sight. So I went up and asked how long it would be and pointed out we had not received our drinks after a 30 minute wait. The waitress logged onto the computer, looked quite panicked, said she would check, went to another staff member who came back and said, “the ticket for your order didn’t print at the kitchen.” Yet neither of them went to the kitchen and they couldn’t find our order in the system when I asked so they started ruffling through paper order books. Clearly our order was not entered into the system. They took our order a second time and said they would take it straight to the kitchen. I asked how long it would be and asked if there would be some kind of discount offered (it should have been offered upfront, poor service that I had to suggest it). It was suggested our drinks would be free (2 glasses of wine, a lite beer and 2 soft drinks). I said I expected more than that and asked that they engage their manager. It took ten more minutes for the drinks to arrive. Fifty minutes after ordering we received our meals for which we paid full price. The burger and chips didn’t have any sauce and it took five minutes for the sauce to arrive after we went up and asked for it (by this point I was timing everything).
I’m really disappointed that we weren’t offered better compensation for their fault. And that the staff didn’t bother to engage their management when I requested a discount other than free drinks. I would also expect a bit more attention after that kind of error such as bringing a new water jug over or checking that we were ok, We saw multiple tables who were seated after us receive their food well before us. The error was clearly that our order was not entered into the system.
A little bit of customer service would have gone a long way. Food was average but predictable. Service was absent.

Esther H.

Invited by my friend to catch up for lunch here before Christmas. Spacious dining area with kids play area which was handy to keep the kids occupied so that the adults can have a chat. Food was quite nice & price was not too bad. Buy an adult meal & get a kids meal free. Lady by the name Victoria who served me was very lovely & polite. Lady who got our parking tickets verified was very lovely too!

Gus P.

Food was expensive for what you got in plate. Went there with the family. My daughter's steak was cold and had to be returned however the replacement one was cooked well and hot, but I can't believe we were asked if we just wanted it reheated.... Seafood platter was very underwellming with 2 small fish fillets, 2 crumbed prawns, 2 pieces of crumbed calamari and a small salad.

Pamela

The staff at the patio area, are a step above your regular club staff. However in busy periods things appear to not ruin smoothly. Our party of four had our meals delivered at different times, my own took an hour to arrive and the others had finished their meals already. When my pasta dish finally arrived the pasta was overcooked and the ragu lacked flavour. The meal was very disappointing. The others in my party enjoyed their meals