Cairns Reef Apartments & Motel Accommodation - Cairns City, Queensland

Gen S.

Was really good apartment. Good location. Good service and amenities. Would have marked as 5 star but not easily accessible for people with mobility issues.

Cecily V.

Our stay here was very relaxing. Room was clean, spacious, well equipped and beds comfortable. Great location and although close to the Bruce Highway, it was very quiet. Place is set in beautifully maintained gardens. There is undercover parking and covered walkways for the rainy season. We did not use the tennis court or the pool but these facilities are available. Staff were very helpful and friendly but I must shout out a very big thank you to Jeremy. On the day of our departure the ordered Uber/Taxi did not turn up!! With less than an hour to flight departure Jeremy quickly rearranged his morning and drove us to the airport. A huge thank you Jeremy.

Marcus D.

I want to bring to your attention the conditions of the Cairns Reef Apartment and Motel
where we stayed from August 27th to September 1st, which we acquired through a travel auction website. The single bedroom apartment we rented, along with the adjoining motel room, was a complete disappointment. Despite having stayed in numerous apartments across Australia, this particular one was utterly disgraceful. The cleanliness was severely lacking; the microwave was caked with food, the bathroom was riddled with mold, and the washing machine looked like it hadn't been cleaned for years. The lounge chairs were old, badly stained, and clearly unkempt.

While I understand that some wear and tear is expected, the level of filth we encountered was absolutely unacceptable. We had to request a change of shower curtain and a re-cleaning of the apartment. If alternative accommodation had been available, we would have immediately moved out. The misleading advertisement on the travel auction site did not accurately depict the deplorable state of the apartment.

This experience was far from what was expected, especially during the holiday season. I trust that action will be taken to rectify this matter.

Warm regards,
Marcus De SANTIS

I wasn’t going to reply as my review clearly states the fact but after seeing the managers reply inferring that I get some sort of satisfaction from bad reviewing.

I will continue to add to my honest review of the condition of the rooms which we rented through Travel Auction at the Cairns Reef Apartments and Motel.
Here is a small sample of Photo’s from the motel room.

Sent from my iPad

JeZ.o1 J.

I recently stayed at The Cairns Reef Apartments for three nights with my family. We had a wonderful stay and found the resort staff to very welcoming and attentive to our various needs. Jeremy the gardener was a lovely young man and took the time out of his busy day to chat with us during our time here. We will definitely return next year. The rooms were tidy and Keryn the manager made us feel very welcome. Thankyou.

Adem Y.

Stayed here with my family over the weekend and I was absolutely appualed and disgusted by the attitude of the owner from this stay. There was bugs/ants & mould all over our room, the doors were coming apart. Showers are absolutely disgusting. When we voiced how we are on a holiday to experience Cairns, we were told that we obviously have not been here before. We have all been completely turned off & we will not be returning. Highly WOULD NOT RECOMMEND TO ANYONE!

Lisa P.

Our family stayed for 9 days in June. The kids swam in the pool every day, Our apartment overlooking the pool was great. The managers keryn and Paul were very helpful in recommending tours and we found the location to be very suitable to our needs...looking forward to our next Cairns holiday already.

Danielle M.

We stayed here recently in a family apartment. Very spacious room and staff very friendly. There was a small balcony, equipped kitchen with dining area and lounge. 2 bedrooms, 2 bathrooms and a small laundry. Beds were comfortable and the area was clean. Only a short drive from the city and nearby there is a McDonalds restaurant which is handy. ||There is secure parking available within the complex and the swimming pool was really nice. There is a BBQ area near the pool which we didn't use but was a nice area. We enjoyed our stay here and would recommend to others.

Jennifer G.

Checking in experience was OK. The room is in very much in need of a facelift. Main room bedroom door was delaminated which meant u had to close the door from the outside of the room via the ensuite/laundry.

Upon opening the cupboards for cooking equipment and plates etc, there was a distinctive smell of dampness, not nice at all. Drier old and did not function. All kitchen cupboards/ensuite and second bathroom cupboards need replacing.

The linen was clean and beds were comfortable enough. I would suggest the entire unit needs a professional clean, including all walls, ceilings and the top of the fridge hasn't been cleaned since Noah was a boy.

The most disappointing aspect were the ridiculous motion sensors placed on all air cons in the unit. As they are present by management we were unable to adjust the room temp any lower than the pre set temp of what felt like around 23 degrees.

Given it is north qld in the height of the summer period, it would have been nice to be able to cool the room to a comfortable temp, when arriving back to the motel.

The air con is programmed to turn off after a set period which was approximately 30 mins, I know this because I was eating dinner in the kitchen and the air con unit in the lounge turned off. There is a sign on the wall saying if housekeeping find aircons on they will be turned off and that a fee may be charged for not shutting off the air con.

While i understand electricity is expensive, prehaps raise ur tarrif a bit to cover the cost. The cost of running your business is not my concern.
The same in bedroom, if u don't move at night it turns off. Not what was advertised with regard to air conditioned rooms. Taking away the right of someone to set an air con at a temp that is comfortable for the individual is wrong.

We also had a drier that died during our visit, went to reception at 2:35 pm [ reception closes at 3pm] but none was there. We saw the weekend manager the next day and in fainess we were offered coins to use the guest laundry.

This motel/apartments are listed as a 3 & 1/2 star but in truthfulness should not be rated anymore than a 2 star accommodation. I would not recommend to anyone I know to stay here at this point in time.

** Update to owners response.
Please own the fact that ur establishment is in desperate need of updating. I physically went to ur office at 2:35pm and the sign on your door said closed, and no evidence of anyone, is this a fabricated lie on your behalf or are you publicly calling me a liar? As to blocking me I would rather sleep in my car than book again at this motel. Reading other reviews left by other people it echo's my sentiment, we can't all be telling porkie pies, so maybe instead of trashing out the people who write honest reviews. Maybe listen to what is being said. Also u assumed I was local, when in fact I am not. Best of luck keeping your business up and running.Also noted you gave know comment re the air con situatio, have a wonderful day**