Cafe One - Sydney, NSW

J E.

I had lunch and a coffee during the week here. The building is elegant and the cafe is not crowded. It's a nice place to hold a conversation. Just go up the escalator as you enter the Martin Place One building. The coffee was nice, but the food was just ok. I found the salmon salad to be plain, not very good. Overpriced food for its taste, but nice spot for a coffee.

jack J.

"CAFE ONE STAFF STOLE MY PROPERTY"

I’m writing to express my deep disappointment regarding a recent experience at Café One, a venue I’ve regularly visited over the past 18 months and previously held in high regard for its coffee and service.

I usually stop by on Thursdays for coffee meetings with clients. On a recent visit, I accidentally left my Microsoft Surface Arc Bluetooth Mouse behind. When I returned the following Thursday, I asked a staff member if it had been handed in. She confirmed she had found it and turned it in but, after speaking with another staff member, came back visibly distressed and told me it had since gone missing.

Hoping for clarity, I approached the owner and operator, Phill directly. Unfortunately, instead of providing a helpful explanation, he was dismissive and argumentative, suggesting the loss was my fault for leaving the item behind. His barista also chimed in with a similar attitude "perhaps he's the light fingered grub", which I found unprofessional and frustrating. While Phill did eventually offer to replace the mouse, his overall response lacked accountability or genuine concern.

Before leaving, I gave Phill my contact information, it also raises a valid concern: if staff members are mishandling or potentially taking customer property that’s been handed in, what does that imply for the business as a whole?

It’s now been two weeks, and I’ve heard nothing further. That silence, coupled with the indifference I experienced on a follow-up visit Thursday gone 24th , tells me that neither customer service nor ethical standards are a priority at Café One.

While the $120 mouse is replaceable, the principle of the matter is not. I’m disappointed that a venue I once valued has shown such disregard for customer trust and accountability.

Dima I.

I was waiting for a meeting in the lobby of Fullerton hotel when Cafe one attracted my attention. I couldn't help it but go up and order a coffee with an Avocado on Sourdough.. I must say the service is excellent... the presence of the chef in the open kitchen is also a plus... the presentation, the taste, everything is just what I needed on this Friday morning..

The interior completes the concepts with the greenery everywhere and that sense of warmth yet spacious. A great place for morning meetings I would say.

Thank you and I will definitely come back.

Maria G.

The atmosphere and location are great ! The coffee is just ok the croissant was burned. They said they will heat it little bit and I got a toasted croissant and I did not want that! I just wanted a warm croissan loot not burned nor toasted one ...may be they should be more clear with the communication...also first jam they brought me a used one it was having butter in it. Then I asked to get it changed

Marcelle G.

Very comfy in a sophisticated kind of way. Dropped my daughter off and was recommended to come to this cafe for sit down coffee. Good vibes. Good coffee. Spacious.

tri Y.

One of the best spot in Sydney for breakfast. Trendy location, exotic and supernice food and coffee , and very kind staff. I wish I had come across this cafè earlier...

Juwita N.

Good service. Beautiful coffee. Nice to go for your meeting. And best chicken avo wrap in the area.

Joe K.

Visited for a quick coffee and instead I decided on a matcha latte. It was actually pretty good!