Brighton Shores - Southport, QLD

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A Friendly Notice to Future Guests

If you stay here, you may be charged a cleaning fee that was never communicated in advance. We stayed here for 7 nights, paying over $2,100, but were surprised by an $80 cleaning fee charged to our card without prior notice.

Having stayed in various apartments across Australia, we’ve never encountered such a charge for something as minor as leaving a few dishes in the sink or neatly organizing trash bags in one spot. Even if additional cleaning time was required, it would have been no more than 10 minutes. Nevertheless, they claimed this extra time justified the $80, again without any policy or standard being provided beforehand. Despite reviewing multiple emails we received prior to and during our stay, we could not find any mention of such a policy.

We considered this handling inappropriate and requested a refund, but our request was denied.

To add to the confusion, the payment wasn’t processed under the name “Brighton Shores” but under “Dekker Holidays,” which is, I don’t know why, registered to an address in Sunshine Coast with postcode 4564. I hope this information helps future guests.

We’re sharing this experience to ensure others are aware and can make an informed decision. We won’t be returning, as we don’t know what other fees may unexpectedly arise. While we were deeply disappointed with how this property handled the situation, this review is not intended to defame but to serve the public interest.

Alin

Not sharing renovation information with potential guest is rude and doesn't make their stay enjoyable. Tried to cancel when we found out by the sign in the lift but the Management refused.

The room had not been cleaned by previous guest or owner. Garbage was not taken out, dishwasher unpacking wasn't done.

Overall I found the staff to be rude and in a world of their own.

BROWN F.

Worst management ever. Been stayed at many apartments in Australia. Jill the female manager at desk was rude and always with a long face, and that was the first time that we felt racism did happened in Australia. Asked few questions and with just few assistances. If you don’t feel like to talk to someone nicely, please just let someone else do the job.

J T.

I stayed in Room 1807 for 12 nights and loved the place.

Really well equipped, spacious and clean plus Sauna/spa & GYM

Staff are great 5 ⭐⭐⭐⭐⭐

If you are looking for a with a relaxing place to stay i recommend this place.

I will be back

Morris J.

We recently spent 10 days holidaying at Brighton Shores. There were a few issues we were disappointed in & have brought this to the attention of the managers. 1. The bathroom sink was blocked & the water couldn't get away when we first arrived. My husband was able to clean it out of hair etc & managed to empty the water. 2. The toilet seat fell off which we had to leave off. 3. The outside chairs had rusty legs so were uneven to sit on. 4. The aircon. filter was clogged up with dirt & dust which my husband had to vacuum (this had to be emptied first) out as it gave me sinus. 5. The bottom sheet had to be changed as it had a large "mildew" stain. No one has contacted us regarding these issues which is a little disappointing. We wanted to base ourselves here for our many getaways during the year but are reluctant at this stage

Helen M.

Stayed on the 13th floor in a 2 bedroom apartment. Very clean looked like new carpet. Views spectacular. Double glazing windows so cannot hear the trams inside. Tenants above were a little noisy in the early hours moving furniture for 2 hours every morning. Beds comfortable, air con worked well. Ensuite shower could do with a good clean especially the sosoapap dish and shelf. Otherwise bathroom was spotless. Good kitchen size with all the cutlery and glassware provided. Good washing machine and clothes dryer and drying rack. Carpark secure, inside pool could do with extra seating but the pool was spotless and heated. Outside pool only 1 metre deep, not heated but great for the kids. Comfy outside lounges. Residents very friendly. Woolworths, coffee shop, pizza shop only 2 minute walk away.Would definitely come back.

faym0s

Our stay in February 2023||||||We believe feedback & reviews are always good so you can improve for other guests.||||1. My husband had to unblock the sink in the bathroom on our first day as the water wouldn't empty.||2. I wasn't able to slide the glass door open onto the verandah as it seemed off the sliders. My husband also had trouble & hurt his shoulder(making 2 Physio appointments to give him relief while we were there) on the first day opening it. We mentioned this to Karen who said she couldn't open it either.||3.. The toilet seat fell off.||4. We had to have the bottom sheet changed & remade as it had large stains (looked like mildew). This was rectified after we brought it to Karens attention.||5. The large (blocked with dust) air vent in the lounge/kitchen area was blowing a dusty smell giving me sinus. My husband sprayed it with a sanitiser & had to suck the accumulated dust out of the vent with the vacuum cleaner.||6. The chairs on the verandah had rusted legs at the bottom which made it uneven when we used them to sit on. This could have caused one of us to fall off the chair.

Kylie L.

Very clean and very spacious. What a great apartment! We asked for a high floor and got 24 - very pleased! Kitchen was impressive particularly with decent knives and pans to utilise. Plenty of cutlery, plates and glasses so we weren't washing up every meal. Plastic containers available to pack our snacks for day trips. |Great restaurants nearby and a convenient Metro Woolworths.|Massive billiard table, table tennis and library - very impressed.|Pools were great.|Certainly returning here!