Black Marlin Motel Innisfail - Innisfail, Queensland

Address: 26 Glady St, Innisfail QLD 4860, Australia.
Phone: 740612533.
Website: blackmarlinmotelinnisfail.com.au
Specialties: Motel.

Opinions: This company has 91 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of Black Marlin Motel Innisfail

☎️740612533

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👍 Reviews of Black Marlin Motel Innisfail

Black Marlin Motel Innisfail - Innisfail, Queensland

Ashley W.

1/5

Bookings.com says you get a welcoming gift. (welcome gift of hand-made rocky road and a piccolo of sparkling wine). Nope we got a WHAT DO YOU WANT welcome. Kid running around naked and a broken statue in the pool area. This place is getting run down and a lot of things need fixing.

Bryn R.

5/5

Mary-Lou has been an absolute Godsend with sorting us out for accomodation last minute. We’ve moved up from Mackay to find our rental property and then subsequently our temporary accomodation leaking from the roof and aircon. Mary-Lou sorted us out at very short notice and was nothing short of exemplary in her service and hospitality. 10/10 stay in Innisfail

Carla K.

5/5

Exceptional service provided by manager -ML. Thanks again for accommodating us very last minute. The cleanliness, location and ammenities perfect for the weary travellers.

BasilHenry

The Worst place ever stayed at in all our trips worldwide Book at your peril! We arrived at 4.30pm sign on door “Ring Bell” so we Rang & Rang for quite a while so in desperation found a side door same sign Ring Bell but again no response so tried the door handle and the door opened I called out “Any one there’ a couple of time they this Women came screening out “What are you doing in my house my daughter is walking around naked” Apologised saying were were only trying to get our room, She said we should have rang the phone number But I said were from the UK and dont have a Australian phone! Finally got our “Delux” room we had booked for 3 nights, on inspection it was like a converted garage! First No WiFi she said she had a problem, the guy net door allowed us to use his address. We went out came back 8.30pm No Tv so NO Wifi and now NO TV to watch. Only one chair. The main Room Light wasnt working she said she new! The sink was so small better best suited to a dolls house, and impossible to fill the Kettle having to fill with a cup. We decided one night was enough so next morning we told this Vile women we were not stopping any longer and asked for a refund for the two remaining nights $210. She said NO even when we pointed out all the problems she just would not accept it was her problem. She was totally in denial and kept on saying she had her children to see too. We Contacted Hotels.com who apologised and offered a good Will gesture but said we would have to contact her but wouldn’t give a email address. We left and and found a place that was correctly advertised (Delux).

Therese F.

This is the last place I would recommend staying anywhere in Nth Qld. The room I saw looks nothing like the photo. You would think that if two of us were struggling to open the sliding door and talking to each other about the operating hours for reception, that the person sitting behind the desk would welcome us. Lucky for us that she botched up the booking and missed one of the two rooms we booked, so we stayed elsewhere. Be prepared for a battle if you want much of a refund after they make a booking error.

Trip.com M.

ptoperty is a bit dated as would be expected but still good value at this price point , no laundry available on site , drive way condition is a bit brokenGreat for overnight stop over , staff freindly and approachable

Terry W.

We stay in a lot of motels each year at different price points and we concluded that at around $100 per night this place is well over priced. The room was on the small side but reasonably well equipped. The bed was the smallest we have slept in in 20 years, a double at best, definitely well smaller than a queen. ||||The bathroom was tiny with no bench space whatsoever. The small TV is mounted so high up the wall we got a sore neck from watching it. The AC was effective and very quite. ||||Service was ok and it was nice to be offered some fresh milk. Our room was right next to the reception area and the back door was left open and the blaring radio all afternoon made it necessary to close our door. ||||It's very handy to Bunnings but if you want a short walk to eating places this is not the place for you. ||||Compared with other motels in the area which are better and have a rate of around the $100 mark we concluded a rate of around $70 for this motel would be more appropriate. We won't be staying there again.

Robert T.

Col was very friendly and welcoming, even though we arrived just before reception closed. His advice was very helpful for our early start the next day. Once inside the room it was a really nice touch to find the chocolates and bubbles - can't remember the last time I experienced that. The bed was comfortable and overall the room was well appointed. While the motel was fully booked it was very quiet and there was no road noise, so we got a great nights sleep. Only downside was our stay was too short.