Belltower Motor Inn - Shepparton, Victoria

Debz V. T.

Great here, I try and stay here whenever I'm/or we're in Shepparton, close to everything nice friendly staff,
Nice and cheap but rooms are great 👍..
Highly recommended to book here.
My Grown up Kids come and stay here , my good friend and Ex Husband stays here too.
Rooms are big bed/couch 2x desks ,
Netflix and Utube etc, beds comfortable.
Ashtrays if your a smoker, which my Partner is, he's very happy 😊

Jon

Bed bugs! Bed bugs! Bed bugs! ...Among other things. Consider the many other reviews of bed bugs at this motel. Seriously, book somewhere else. You'd be better off sleeping in your vehicle.

My boss booked me a room at this place, as I had to stay in Shepparton overnight. The check in was kinda smooth (hence 2 stars for service instead of one - read further). I rang the after hours number to check in, and within half an hour, I received an SMS message with my room number and other info.

I got into my room and got settled. I noticed the lack of decent lighting, and a bit of an odor in the room. There were stains on the carpet, near the door, and the coffee table was broken. The bed was made and rather well presented, though.

I got changed and went out for dinner. When I got back, I got a bit curious to see what others had said about this place, so I checked Google reviews. After the many mentions of bed bugs (and photos of peoples' skin in the aftermath), I decided to strip the bed to see if mine had any. I found a long strand of human hair, likely female. Some of the pillowcases had black marks on them, which only made me want to look further. I found what looked like crumbs between the bedsheets. I found 2 small bed bugs, one medium bed bug (all on the pillows and all alive and moving), and a large dead one on the bedsheet near the bed head. A large (alive) one appeared on a pillow next to the medium sized one as I was on the phone to my boss about the state of the room.

(As for why the service rating is low), I rang the after hours number to ask for a room change. The guy on the other end alleged they were fully booked out for the night, so a change wasn't possible. He offered me a refund for the stay, which I took after talking with my boss (who booked the stay). I went to the reception and the guy initially said they didn't have enough cash for a cash refund, alleging they took the excess cash "somewhere" earlier in the day. He offered to refund me via EFT, despite my card not being used initially for payment. The EFT refund failed - the POS terminal saying something about insufficient funds. The guy asked if I had a specific amount of cash on me, which I did. He offered to give me a larger sum of cash, and I give him the specific amount back, which would result in a (net) full refund of my stay being given to me. I agreed, and ended up getting a full cash refund.

As it was then late at night, almost all the other accommodation sites were closed for the day. The only two that were open and staffed said they were full for the night, so I ended up sleeping somewhat rough in my work vehicle on the side of the road.

Needless to say, I was sure to voice my displeasure to my boss, and told him to never use this motel again.

The fact that bed bugs have been mentioned so many times should be cause for concern. My suggestion - pay a bit extra and stay somewhere else. If everywhere is booked, go to the next town. Don't stay here, at least not until they up their standards A LOT, and they really need to up their standards. The rooms really aren't worth the rate they charge.

Jane K.

We booked a year ago 2 rooms for 2 days. We called 6 months out and increased to 3 rooms for 2 days. We called 2 months out to ask if the had a 4th room and to confirm our current booking. We checked in and were told nothing about our stay only being 1 day in their system. I called mid afternoon to ask why only charged one day. Then I got told he has to speak to his manager and get back to me. Well he did not get back to me with an answer, next day I find out that we have to leave and our cards at 9am no longer open our doors.
Communication is poor at best, the rooms are dark and dirty (beds never moved for vacuum) litter under bed, slippery bathroom even in disability room. I do not recommend this motel.

Harpriya A.

I recently stayed at the Bell Tower Motel and had a wonderful experience. The room was clean, comfortable, and well-equipped with everything I needed for a relaxing stay. The staff were incredibly friendly and welcoming, always ready to assist with a smile. The location is convenient, with shops and cafes nearby, and the peaceful atmosphere made it a perfect spot for a short getaway. I’ll definitely be returning and would happily recommend Bell Tower Motel to friends and family

Eden C.

WARNING! Bed bugs (as of 10/04/25).

We planned to stay here with our entire team of 19. We booked 7 rooms. When we arrived another patron explained that he found bed bugs in his bed and was leaving to stay elsewhere. We then searched our rooms and found bed bugs in 5 out of 7 rooms.

The staff were helpful and we received a refund for the nights we had booked. We also understand that motels must experience this every now and then but finding bugs in most rooms was not pleasant.

keith

The staff would not refund our booking even though we booked for the ballarat bell tower hotel not the shepparton hotel as they are same bussiness name

Even though we didnt check in or not use the room and we have never been to shepparton before so why would we even book there as we always booked at the ballarat hotel

Stephen B.

Arrived at 5pm to find the reception closed at 4.30. Called the after hours number to gain access to the 2 rooms we had booked 2 months in advance. Only to be told that they had no booking. Turns out they had taken our money, cancelled our booking and re booked the rooms to others. Leaving us without accomodation for 6 nights as it was kings birthday weekend and alot of places booked out.

Madeline M.

DO NOT STAY HERE. Last week we were woken up at 3am by BED BUGS and had to evacuate in the middle of the night. We put up a review then to ethically advise to others staying that there is an infestation, only to be called the next day and abused to take the review down or “we won’t refund you”. No apology at the time, and were advised they have been aware of the bed bug infestation at their motel for MONTHS. We took the review down after being bullied, and now after a week the staff have refused to call back about our refund, ignored calls and an email, and seem to only care about their Google reviews rather than public safety. I am covered in horrendous bites, and we have lost $100s from throwing out items that bed bugs were seen on.