Kathryn Carbone
2/5
I'm being generous with two stars instead of one, and it's because when my appointment was finally straightened out after a stressful experience of unproductive phone tag, last minute incorrect email confirmation, insufficient responses from the spa, and GPS being completely wrong, the facial was quite good.
First of all just be aware that you can never call anyone at the spa desk, because there is no one at the spa desk. The resort confirmed the same and said that they transfer all the incoming calls from the front desk to the practitioner's cell phone. If that person is in a therapy session, you're not getting through. They don't return calls right away either, so when my appointment was messed up (booked for one person instead of two) I couldn't easily straighten it out.
They also email-confirmed the morning of the appointment, so no time to contact anyone at all. So not off to a good start, and made worse by the fact that they won't update their google page to tell people what the address is. The address for the business puts you in front of a bunch of villas on the other side of the resort. This is really inexcusable, for any business, let alone a high end resort and spa. I had to ask a guy in a golf cart to escort me to the spa, then drop a location pin so my daughter in law could find it.
I mean this is just ludicrous.
Unfortunately, things got worse. The spa booked me in with who I'm assuming is a backup massage therapist who gave a mediocre massage. No where near the price tag I paid for two massages and two facials, $540. Let me reiterate, NO WHERE NEAR worth that price.
The massage therapist used the cheapest oil that they could put their hands on (grapeseed) for my session, and used a scant amount so there was a lot of pulling on my skin. There were no essential oils added, and she actually got fatigued during the massage, probably because it had to be last-minute booked, so she did portions where she was sitting on a stool barely touching my feet, and again sitting, and barely touching my shoulders and neck, which I specified was a problem muscular area. For what it's worth my neck still hurts, which sucks.
I didn't go there to get some grapeseed oil lightly rubbed onto my feet, back, and neck. So yeah, almost $600 down the drain due to mediocre massage, zero response from the spa manager, spa not answering phone calls, spa not answering messages, me not being able to talk to anyone to confirm, not being able to find it in the first place, and the front desk at the Welk being helpless over the situation. Worst $540 I've ever spent.
Worst massage I ever had, other than the one where I couldn't walk the next day. That one was worse. So second worse I guess. The facial was good, so two stars. Hopefully someone sees this and they can get their act together.
