Bay & Basin Boutique Hotel - Sanctuary Point, New South Wales

Destination147905

Website needs updating - very false. Remote check in which was not pointed out at time of booking - never saw a person. We couldn't make calls from our UK mobiles so couldn't call any of the numbers. Thankfully another guest arrived. She made numerous phone calls and eventually contacted someone. She kindly let us use her phone for the manager to talk us through room access. Room was dark and dull. Window didn't close - which I notice someone complained about in June. So room noisy. Bed was comfy. Good fridge. Compared to other places we have stayed on our trip this was very disappointing. Need to be honest with guests about lack of staff and bar etc. Not sure what would happen in a fire - how do you account for everyone?

Pradip Karki

I was pleasantly surprised by the quality of service and accommodations here. From the moment I checked in, the staff was incredibly attentive and helpful, making me feel like a valued guest. The room was spotless and tastefully decorated, with all the amenities I could ask for .The location was also convenient, with easy access to highways and local attractions. Overall, I had a fantastic experience and would definitely stay here again.

THE REAL COMMON MAN

It's a good place to stay. Nice rooms and amazing service. But surely it's a different vibe than other nsw regional towns. May be because of security reasons. But I don't why but their pillows were way to firm. May be it's a good options to carry your own.

marz Yato

Great location, friendly staff. The owner is constantly servicing and upgrading the rooms, highly recommended

Nathan Sarapas

Thoroughly mediocre experience.

You can only book through a website. There's no reception to check in and book through.
When I arrived, the door was locked to the lobby, despite it being the hours the motel was listed as open. I made arrangements to come back later. When I returned, the door was still locked. Getting nervous, I started calling numbers on the door. Some did not answer. I eventually got an answer and was remotely checked in to the door and my room.

My room was very nice. Had plenty of amenities and charm. It was mostly clean, but the dusting and sweeping missed a few spots. Not a deal-breaker.

A tile in the bathroom came loose. This happens. Not a deal-breaker.

The wifi was buggy. I could connect, but it did not provide any internet. Eventually, I disconnected because it was more trouble than it was worth. Had there been staff on-site, I would have mentioned the above issues. Usually this is fixed by turning the router off and on.

I never saw an employee while there. A little odd.

I reached out to an employee after to go over the above points. No response was received.

Merrill Ormston

No present staff to check you in. Must be done via phone on your arrival. Mobile phone numbers taped to the door but go to voicemail. Eventually got access to my room (all rooms on 1st floor) which took 4 trips from my car up and down stairs only to find when I unpacked, the aircon did not work. Phoned and was given access to another room, therefore another 4 trips to move my gear, including my 15yo dog. 2nd room was lovely and I had a relaxing evening.

Heather U

Terrible experience. Bedroom window would not close and were told would take days to fix (in the middle of winter!). We were offered another room with not a single window. Hotel is in a really rough area - felt VERY uncomfortable even leaving the car outside. We complained and they refused a refund. Photos do not reflect reality. We did not stay and would recommend NOT staying here. We had to find dog friendly accomodation at very short notice - luckily we managed. Please avoid Bay & Basin is our advice.

saurabh sanger

Beware of this accomodation, filthy bathrooms which runs water out to carpets in room , moulded and fungus all over place. Not a registered hotel , they will take your money out and won’t give you tax receipt. Complaints and in house service is zero,no management on premises