Ban-Na Thai Restaurant - Mackay, Queensland

Dilly D.

I always look forward to take away night from Ban-Na Thai, however, last Tuesday we went in to sit and eat. The service was amazing, as always, the food is always incredibly tasty and everyone there looked happy. I really commend the staff on their beautiful nature, they are kind, respectful and go above and beyond providing great service. Compliments to the chef! I have never had a bad meal and I have tried nearly everything. Always look forward to Ban-Nah Thai each week.

Noel

The food was outrageously good best Thai I've had in long time a restaurant that finally cares about putting out a high quality product that will make U want to come back for more my new go to spot when in Mackay

Shakengandulf

Probably the best Thai ive had. Nothing was under or overcooked. The flavour was spot on. Not too often i wana tell the chefs thanks, it was that nice.
Also didnt have to wait long and the girls serving us were friendly with a smile.
We bought an expensive meal but was worth it.
And the place was very relaxing to eat, had a nice theme going on.
Neighbour recommended this place and i can see why.

Joel D.

I was quite disappointed with my recent dining experience. On the surface, this restaurant seems promising, but the service left much to be desired.

Upon arriving at 7:15 PM, we were met with unwelcoming stares from two staff members. There was no greeting or attempt to assist us, just awkward silence. I had to approach them to ask if we should seat ourselves or wait to be shown to a table. Instead of a warm welcome, I was asked what we were there for, which felt unprofessional. A simple greeting and offer of assistance would have made a big difference.

Despite this, we chose to stay, assuming some staff might have been in training. Once seated, our waiter promptly left without offering drinks or introducing the menu. Given it was a quiet Monday night, with only about 20 patrons and five waitstaff, this level of service was unexpected.

We had to flag down a staff member just to order drinks. I requested that the next round of drinks be placed in the freezer for 10-15 minutes, a straightforward ask. However, instead of accommodating the request, I was told that the drinks were already cold—a dismissive response that missed the point. After a brief discussion, we finally moved on to ordering appetizers.

When I inquired about which dishes were freshly made and which were pre-prepared, the staff seemed unsure. It took about 10 minutes for them to inform us that all the entrées were frozen and outsourced. This became clear when the food arrived, as the quality was noticeably lacking. The chili calamari, in particular, had a soggy, undercooked batter, which we sent back.

Our experience with the main courses was similarly underwhelming. The pork belly was dry and unappetizing. When I expressed my dissatisfaction, the owner insisted that this was "how it is." After politely declining to accept the dish in that state, a new, much-improved pork belly was brought out shortly after, showing that the first attempt was far from their best effort. It was disheartening to feel pressured to accept subpar food.

Throughout the entire meal, no staff members checked in on us, and we repeatedly had to flag them down, despite the restaurant not being busy.

In conclusion, this was a frustrating experience, and I would recommend saving your money. For a better alternative, I highly recommend Tim's Kitchen, where the staff is attentive, and the food is consistently delicious.

Bee W.

Visiting my partner’s family and wanting to have a special meal, we had such a wonderful time here! We got the banquet and they very kindly let us swap out the seafood for another special fried rice with different meat. Everything was so delicious, my favorite entree was the curry puffs, I could have eaten a whole serving by myself! And their Thai Style BBQ chicken to die for. We had such a lovely host (we were the booking at 6pm 17/6 for 6 people), who was funny and prompt and attentive, and everything came out so quickly. Thank you for a wonderful evening!

Mark Z.

Friendly service, and the place feels like a traditional Thai restaurant. Tried the red duck curry, very tasty. Ordered the garlic rice, no regrets there. There are other things I wish to try later, definitely recommend this place.

Terry L.

Lovely restaurant, very nice meals and friendly staff

Camilla C.

Went for dinner tonight and it was incredibly enjoyable experience! The food was delicious and fresh, with absolute amazing service as well. Immediately felt welcomed by the lovely staff. The spring rolls and chicken skewer entree was a delight, and so were our BBQ chicken and panang curry mains! Absolutely delicious food, great atmosphere and incredible service! Highly recommend for a great feed/night out in town!