Acacia Ridge Pet Resort - Willawong, Queensland

Benjamin W.

I had my dog booked here and unfortunately he passed away before his stay. The team were very understanding and refunded the whole amount without question. It made a difficult situation that bit easier and was much appreciated.

Rosie T.

I think their service is very good, friendly staff. My dog ​​has been there 3 times.

Meleka B.

Our two fur girls recently stayed at Acacia Ridge pet resort. They were absolutely amazing. The team there are so caring and wonderful with our girls. They have stayed there in the past and the team remembered our girls like they were their own dogs. Our dogs had the best time and they came home having had a bath and smelt amazing. It was such peace of mind knowing our dogs were loved while we were away and we didn’t have to worry about a thing.

Lachlan B.

Despite all the good reviews for this location we unfortunately won't be returning. Firstly the unprofessional way that payments "bounce back sometimes" as stated by staff leading to me searching through months of bank statements to confirm if the amount had been deducted from my account or not, was not a good way to start off the experience. Secondly and most importantly the health of my dog when collected was appalling. He went into the "resort" at 5.6kg and after being weighed at the VET he was 4.8kg which is a 14% reduction in overall weight purely based on his stay. On top of that we had to pick up our dog early as he was having terrible diarrhea due to the diet change. After being picked up by our emergency contact as we were away on our honeymoon he was then taken to the the VET ($600 between fees, tests and Medication) where we were informed he has a viral infection from the "resort". The next day our emergency contact's dog started Vomiting blood and had to be taken to emergency after hours care ($2000 and climbing) where she remains at the time of writing this review. Her illness is directly linked to being associated to our dog who picked up this sickness from the "resort". My family also put their bulldog into this resort whilst they were here for my wedding and have also complained that he had come back with severe diarrhea. Overall if you want confidence on your dog coming back happy and healthy from boarding options I would suggest you look elsewhere. I also completely understand the risks associated when placing a dog in boarding however I just wanted to share my experience so people can make an informed decision based on the facts of what happened to me.

Kerry B.

I’ve just picked up my dog after a 2 week stay. This is his third visit. As with the previous visits, he was healthy and untraumatized (he is very attached and terrified of storms, of which there were many during his stay). The staff are friendly and helpful and the same young woman has taken him and delivered him back to me every time. He has some “quirks” which I advised them of in advance and they seem to have accommodated them. Any kennel stay has its risks, with so many dogs together, but I am very happy with their management of these. In addition to his vaccinations, my vet gave him some medication to protect him against kennel cough, which is a risk in any setting housing a number of dogs. I will continue to entrust him to them, when I am unable to take him with me.

Stacey O.

Good afternoon. Would just like to thank all the staff that looked after our fur baby Milli. Picking her up today we could see that she had been well taken care of and smelled beautiful from her bath.
Thank you all. 😊

Trish B.

I’m sorry but i don’t think i could give this place more than a star. I had my cat stay with them over the weekends. As i checked my cat in, i kindly asked if its possible for me to see the condo he’s gonna be staying at for 3 days just so I have an idea if it’s safe for him but apparently you have to BOOK AN APPOINTMENT JUST TO GET IN which is really inconvenient. Then I kept emailing them if they could send me at least a photo of my cat just so i can have a peace of mind that he’s okay. They told me that they were “busy” taking care of other animals. I understand that it was peak hours but a photo’s not gonna hurt. I wanna know if he was doing alright!!

When i got my cat back, he looked very tired. And it seemed like he hasn’t eaten or drank anything. He kinda lost weight aswell. I am quite disappointed cause I was expecting my cat to be looked after very well but it kinda went the other way around. Im def not going back to this place 🙁

Naomi B.

We have been taking our two dogs to Acacia Ridge Pet Resort for a couple of years and we have been so happy with how well looked after they are. We had them in recently and one of dogs became unwell. The response from the staff was so caring and compassionate and they went over and above with making sure our beautiful dog got seen by a vet as soon as possible and looked after.
Things could have been much worse if it wasn't for their quick response. They communicated with us every step of the way, sent our dogs favourite person (Erin) with him to the animal hospital and took wonderful care of our other dog that was missing his brother back at the kennel.
Being away from your dog when they aren't well is really hard, but we were so reassured by the wonderful care he was being provided with. We are so grateful and appreciative to the wonderful staff. They are all such kind and caring people! We would highly recommend this pet resort!