Lanai Riverside Apartments - Mackay, Queensland

CASA M.

Very happy with our recent stay & will stay again when in Mackay. The Unit was great but did need some small maintenance here and there but nothing that would effect or stop you from enjoying your stay in the apartments.
Check in was easy & the staff were amazing to deal with.

Sam ?.

Our stay at Lanai Riverside Apartments was pleasant overall. The room was very clean, although a bit outdated in decor. The reception staff were exceptionally friendly and helpful, which added to our positive experience. The location was convenient, situated close to shops. We enjoyed our time there and would consider staying again

annasT6653UR

I have stayed at this apartment numerous times in the past 12 months or so for work, 1-2 weeks at a time. Because each apartment is individually owned, there may be small variances within each apartment. This time I was in room 502. The layout of each apartment is very similar, and this is no different. This is a more pleasant time of the year and the humidity not as high as earlier this year. There are more cookwear in this apartment than the others, which I appreciated. My main compliment is to the staff. Because this is a family owned business, they really try very hard to cater to all the guests. |As usual, the apartment is spacious, bright, clean. Minimal street noise and didn’t get much noise from the neighbours either. |There is one car space in the underground cover for the apartment. It is within walking distance to amenities. I enjoy walking to the farmers market on Wednesday mornings and Thursday afternoons. Just a five minute walk. Even the Saturday racecourse farmers market is only 12 minutes away by foot. Nearest beach is 10 min away. |I have not used the sauna or the pool on this stay but I have used the small gym quite a few times. Thankfully it’s always quiet and I’m the only one there (it perhaps would only fit 2 people inside).|A great thing to do is morning walks along the cycle path- right outside the door!|I have done more in-depth reviews of Lanai Riverside apartment in my previous review posts.

Vivek B.

Helpful and friendly staff. Karen at reception was fantastic and provided us with all instructions we needed to check in after hours. We initially had two three bedroom apartments booked, but due to air con issues that were identified well in advance, at no additional cost, we were given two 2 bedroom apartments and a single 3 bedroom apartment. Yes, they were on different floors, but with two set of keys for each apartment, we were still able to enjoy as a group.

The apartments were neat and clean, big rooms and beds were v comfy. Kitchen was equipped with all required appliances and utensils. The apartment was also equipped with washing machine and dryer for convenience.

The balcony was large, equipped with 4-6 seating dinning table.

The reception area has a gym, conference room, and a large pool.

The basement provides secure parking, plus there's lots of off-street parking available.

The location is great and at walking distance to a large shopping centre, cafes etc.

We certainly enjoyed our stay at Lanai, and I would highly recommend them.

Mark L.

The team at Lanai Apartments are bloody amazing. I've been traveling for work over the past 9 months and they have gone over and above to deliver exceptional service at every stay. Service is amazing, location is perfect for access to Mackay central area and most of all they're great humans. Looking forward to my next stay.

annasT6653UR

My second time visiting Lanai since last August. Similar experience:|Check-in and out after hours was seamless.|This time I was in room 607. The lift as well as the apartment was had a musty smell- likely related to the warm humid weather at this time of the year.|The apartment layout is almost identical to the previous (see my previous review of room 307)- spacious, clean and neat.|The balcony was very spacious and even bigger, having a table setting as well as outdoor lounge. The bedroom looked over the water. Main bedroom had queen sized bed while the other, two double beds. |The leather dining chairs and couch was fantastic – can be wiped down for cleaning. Again, no blinds in the living room for privacy. |Despite being near the street, it was quiet most of the time. Two exceptions- one evening when the apartment above had a gathering into late the evening on the balcony. Another morning, construction work started before 6am (not on the grounds). Both of these are of course, random events. |The cookware and utensils were of good quality and range. |The bathroom exhaust fan was not very powerful and did not combat the humidity. Shower door had a gap, resulting in water in the bathroom after a shower- slip hazard. However, I’m aware this is not uncommon for many showers. |Comfortable bed. Both pillows were very flat but I’m sure they would’ve been able to provide a higher one if I’d asked (I don’t like to be troublesome!).|No flyscreen door- so be mindful to keep balcony door closed in the wet season! Admittedly this is a very different experience to coming here during the dry season, where the doors can be left open and I enjoyed walks before and after walk. |One thing I am conscious of, is indoor lighting. It would be much warmer and welcoming to have warm white indoor lighting instead of white light. Particularly in an era when so many are conscious of “blue light” and wearing lenses to filter that out. (White light = high percentage of blue light).|The gym, sauna and pool were quiet (no crowds). Nor the lifts. I’ve never had to wait for the lift. |Internet speed (wifi) can be slow and drop out. But it is secured with a password. |Overall, a pleasant experience without any main issues. |Special mention- The staff was exceptional. On mentioning the musty smell (I didn’t expect anything to come of it) as an aside to something else, Andrea (manning the front desk) notified the maintenance technician (Richard), who cleaned my carpet on the same day. Andrea is pleasant, professional, attentive and takes pride in her work. It does not go unnoticed! Thank you! I now specifically ask to stay here for work each time. |(I realize this review contains many personal preferences but hopefully it’s useful for those who share the same ideals.)

GordonsSister

This place has mixed reviews, but we are glad we stayed here. It was clean, spacious and had everything we needed. The staff were friendly. The air con worked. The kitchen was well equipped. The beds were comfortable.|The only negatives were the binds let in a lot of light, making the bedrooms not as dark as I like. Parking spaces are tight. The pool was closed for renovations, but this can't be helped. We went to the lagoon near by, but it was also closed due to a code brown, so we ended up swimming at the memorial pool, which was close by.

C996FDhayleys

A well equipped apartment sufficient for a comfortable stay. A very large one bedroom apartment with a well stocked kitchen, laundry, bathroom and study area. We had a very comfortable stay. However my only complaint was the blinds in the bedroom were cheap and did not sufficiently block out the sun each morning, and made the room very hot early in the morning. Otherwise great facilities, gym & pool, and very close to shopping centre. Walking distance in fact.