The Charles Boutique Hotel & Dining - Wagga Wagga, New South Wales

Stephanie B.

I’m deeply disappointed by how the staff handled our recent interaction. There was a clear misunderstanding, but instead of taking a moment to ask questions or clarify the issue, they jumped straight to a conclusion—and not just any conclusion, but one that involved refusing our business altogether.

I was polite and open to resolving the situation, but the staff showed no interest in listening or understanding our perspective. Their tone and attitude made it clear that they were more interested in being dismissive rather than helpful. This kind of treatment is not only unprofessional but also reflects poorly on the business as a whole.

We were genuinely interested in supporting this establishment, but after the way we were treated, it's clear that our business is neither valued nor welcomed. Very unfortunate experience.

Diana K.

Had a one night stay at Wagga Wagga on drive back from Sydney to Melbourne. Very clean rooms and spacious to accommodate my family of 5. Rooms were neat and well kept. Didn't get an opportunity to try the breakfast as we were in hurry to travel back to Melbourne. However on another opportunity would love to try out. The ambience in the entire hotel was top notch. A stay would not disappoint!!

Dianne W.

Booked for breakfast and was told later chief was ill no breakfast.
Dining room closed until the 31st which was not on their website.
Rooms are a little dated and bathroom is a little old and dated.
Not sure if pool was open as it also appeared to be having some work done.
On the positive close to town and check inn was easy.
Would probably stay somewhere else next time.

Rob M.

Whilst dining room was undergoing some upgrades (which is always a positive) there are many other options in town in the interim. Service was great, rooms very spacious and clean with a lounge, prices very reasonable and good parking. Quiet location - would definitely stay here again and recommend. Will try the restaurant when it reopens

Graham B.

Lovely room with a comfortable bed. However, when we woke at 6am and made coffee, we found that there was no milk. Reception didn't open before 8 am, and they didn't seem concerned when we told them of the oversight later. Also, the bottles of water that are generally free with accommodation were $5 each

jacques D. G.

Bit more upmarket motel accommodation with nice room layout and just around the corner from shops and nearby river bike/hike track; restaurant not open in winter unfortunately, would definitely have tried it, -next time!

sinh H.

Very unprofessional and irresponsible service!
We arrived at the Charles Hotel at 8:30 PM after a long drive from South Australia to Wagga Wagga, only to find no one at reception. A note was left asking guests to call an after-hours assistance number. My husband and I called that number repeatedly for two hours—no one answered. At times, it even sounded like someone was hanging up the phone. I also sent a text message and emailed the hotel, but received no response.

After two hours of waiting around with our two young children and my 80-year-old mother, we drove around town to find alternative accommodation, but unfortunately, everything was fully booked at that time of night. We returned to the Charles Hotel and tried calling again, but still, no response.

It was extremely disappointing and distressing. With nowhere else to go, we had to sleep in the car. No one slept well, and in the end, my husband decided to drive through the night to Sydney—something we had originally planned to do after resting for one night in Wagga Wagga.

At 1:30 AM, I finally received a message from the hotel with no apology, just casual instructions on where they had left the key—as if nothing had happened. Only after I replied did they offer an apology, but by then, it was far too late.

This experience was completely unacceptable. I’ve never encountered such poor service before, and I strongly urge the Charles Hotel to seriously review and improve their after-hours support and communication.

Claire H.

We came for dinner and had the 5 course degustation. As usual the service was great, the food was beautiful and delicious and when we arrived, we were seated at our favourite table.

We have been coming to The Charles for 3 years and have always experienced exceptional customer service, but the artistry of the food is what keeps us coming back.