Pullman at Sydney Olympic Park - Sydney Olympic Park, New South Wales

Rohen S

5 star price for 4 star experience.... very disappointed

Chose the Pullman as it is claimed to be a 5 star hotel (most definitely didn't meet that standard).

1. Bed was average. Old lumpy mattress. Ill-fitting mattress pillow-topper.
2. Lumpy pillows. When phoned room services to order a pillow off your pillow menu, told there was not available pillows. (Your assistant manager did manage to get us one the following day, but not really good enough, especially having a pillow menu option)
3. Shower made a horrible noise as the water ran.
4. Buffett breakfast was of mediocre quality at best. (The ability to order eggs was the only positive)
5. Dinner at your restaurant had poor service. Had prolonged waits at every stage. Too long to take an order. Too long for food to arrive. Never filled the water glasses. Didn't offer to take further drink orders. (The steak I had was quite nice, the only positive of the evening)
6. Room service took over an hour to deliver a cheese platter. Cheese platter was poor.

Overall, very dissatisfied with my experience at the Pullman. Would certainly not recommend.

Heath NSW

Pullman SOP has always been a family favourite hotel location, with many stays over the past 15+ years. The Pullman SOP Team is the difference...PEOPLE are the difference. We always have memorable experiences with the people (team) at the hotel. You can have a great hotel with a great location, but...if you don't have the right people...it will be just another hotel. As discussed with the current management team onsite, the hotel is in need of some refurbishments in the obvious areas, rooms included. We will be back...and even more excited with some fresh new additions. Thank you Pullman SOP.

Scott Forbes

1st room we were put in was right on the lifts(which was requested not to be near) and the room smelled badly like urine. We were moved to another room which was more satisfactory however, for the price would consider it average.
The restaurant food was good, however the service was ordinary.

Amy James

We cannot thank all the staff at the Pullman Sydney Olympic Park for making our stay so memorable. Firstly they surprised our son with balloons, brownies and a small gift to celebrate his birthday then after check out our daughter left her very expensive mouth piece in the room. The staff went above and beyond to find it for us. We are beyond grateful. Check in and out was easy and the room service staff and restaurant staff we very accommodating. We would not hesitate to stay here again.

Kerry Saloner

I had come to stay for the convenience of competing at a nearby venue across the weekend. I was tight on time and found staff to be efficient and accommodating. I appreciated the option of leaving my bags there on checkout day and returning to use the shower facilities in the gym at the end of the day. Room service was good and efficient. Room was clean & neat with everything I needed. Zero complaints.

jessica freestone

Stayed for an event at Accor stadium with my 4 year old. The room was beautiful, location perfect and customer service outstanding. The only negative I have is that the water pressure in the shower and bathroom was terrible. My son really wanted a bath, however, the water dribbled out no matter what I tried. It would have taken hours to fill. The shower was nice and hot however, water pressure wasn’t great. Overall a great experience and will definitely be back!

Russell Nathan-Wong

Fantastic stay at the Pullman Hotel from been greeted by the concierge dropping our vehicle off to the seamless checking at reception. Our room was excellent, customer service from the staff was excellent. Breakfast the next morning was fantastic to the fast checkout as an Accor Silver member. Our vehicle was already waiting for us upon leaving.

Frazer McClelland

I stayed just the one night at the Pullman, the staff were friendly and efficient, the room was clean, comfortable and well equipped. I had dinner and breakfast in the restaurant, both meals were nice, but the evening meal was pretty special. The restaurant team on both shifts were attentive but not invasive; so full marks there.
Check out was simple, overall a relaxing and easy stay.