Eassa Day Spa - Adelaide, South Australia

Mi R.

Firstly, this is not a luxury day spa. However, with the way cost of living is going, self care needs to fit a budget. The spa is clean and neat. I had a 60-min massage and a detox and deep clean facial. Whilst the beds are not as comfortable as luxury day spas and the towels are like those from a motel, my therapist Frantine was 5-stars.

It is on the rare occasion that one would come across a therapist who is equally good in massaging as well as the facial. Frantine has the highly sought after “magic hands”. The pressure for the massage was perfect as was her technique during the facial. Due to her skill and talent alone, it has bumped what would have been 2-stars to 3-stars.

The minus points were:
1) No offer of water or tea on arrival
2) I was told to go to the 2nd floor - the place has 2 mezzanines and it’s confusing
3) uncomfortable beds
4) the bolster placed under the knees is very thin
5) scrappy old and thin towels that are not too small - they should use bath sheets
6) no offer of water or tea at the end of the treatment
7) the equipment was dragged from the room whilst I was dosing off during the mask-portion of my facial which woke me up.

Even so, for Frantine’s skill, I would return for another massage and facial.

SUUKI M.

Updates:

Since posting my original review, I have promptly received the refund and a sincere apology from the management. She explained the situation and offered a remedy. I appreciate her efforts to address the issue, and I will be updating my rating to reflect this. I realise they did take this situation seriously. I sincerely wish Eassa Day Spa all the best and continued improvement.

Original:

I used to be a frequent customer but yesterday was incredibly frustrating and disappointing.

I had booked an appointment yesterday morning in advance for 5:30 PM and arrived on time, only to find the place completely empty—no one at reception, no staff upstairs.

I waited patiently, called the phone number twice, and both times my call was immediately hung up on.

Finally, at around 6:30 PM, a staff member showed up and said it was my turn. But here’s the thing: she wasn’t even the person I originally booked the appointment with. She was clearly just stepping in to cover the situation. If I had waited for the staff member I actually booked with, I would’ve had to wait until after 7 PM.

The reason for this chaos is a complete lack of communication between the front desk and the massage therapist. The therapist had taken another client at 5:20 PM—right before my scheduled appointment—as a result I was left waiting for an entire hour.
When I finally went to the front desk to raise my concerns, clearly upset, the massage therapist just simply hid in the back.

Sincerely hope management takes this feedback seriously and makes improvements to prevent this from happening again.

Wendy G.

The afternoon itself was lovely. I had a foot pedicure and my gel nails on my fingers removed and reapplied.

Absolutely gutted that this is day three and they're so badly chipped. I've had gel nails for 5+ years and this is the worst application for durability. My first chip happened on day 1 .
I spoke with the spa and the rectified my complaint. Very much appreciated.

Lisa K.

This masseuse never gets it wrong. I always walk out feeling so much better. The space is quite fancy, inviting and clean. Such lovely staff and very accommodating.

Heidi

Was a bit dubious when I 1st received a gift voucher for this Day spa because of the location, but I was pleasantly surprised! Booked a De-stress package & had a lovely relaxing full body massage by Anissa. (Much better than the one I had at North Adelaide Endota a couple of weeks ago!) Didn't expect the salt scrub but thoroughly enjoyed the bath at the end to finish off. Reception staff were also pleasant. You do need to climb 2 flights of stairs to access the toilet so not ideal if you have bad knees. Very reasonably priced too

Alisha A.

Tried the 2 n a half hour pamper package for my husband's birthday and loved every bit of it! They made us feel like a royal couple and we both felt so rejuvenated and relaxed after the session was over.
Could not recommend this place enough!

Sam C.

The BEST massage I've ever had. The atmosphere was beautiful and calming. Highly recommend!

Dean S.

Always have great massages here. This visit I met Frantine and she was the best masseuse I've had in my life!!!!