Four Points by Sheraton Brisbane - Brisbane City, Queensland

Krystle F.

A little hard to find the entrance but once you do reception staff greet you and efficiently take care of check in. If you have friends staying on alternate floors, you'll need to obtain one of their room keys in order to freely maneuver around to them, reception gave additional room keys to allow this which was great. Room was clean and comfortable. Breakfast was below average, underwhelming. Valet was fantastic. Concierge were promt and friendly. Overall a good stay. Would recommend for a quick stay.

Bradley C.

Stayed for 5 nights. The room was dirty, no amenity kits. The hot water pressure is shocking on all taps. Location was good but you could hear banging from construction work outside 24hrs per day. I would advise looking elsewhere.

Duane B.

Good location and room for your stay in Brisbane. Or Brissy as the locals call it.

No complaints or issues with the room itself. Had a nice view of the river and city. Quiet floor. I wish the welcome drink had options that were non-alcoholic but that's changing slowly at hotels.

Would stay here again next time I'm in the city...if I wanted something downtown/in the CBD.

Aveline H.

I had a great experience staying here. Room is comfortable and clean with full amenities provided! Not to mention the staff is also very humble and helpful. I encountered very friendly staffs indeed. Ordered in room dining, Angus beef burger which was superb. The fries were really nice and the burger came in hot and very satisfying. Overall it was a very great experience staying here!! 🫶🏻

Want2GoHome

The hotel's location is pretty good. While it is not right near the Central Station, it is about a 15 minute walk. However, if you have luggage with wheels, make sure you take the elevator/lift down to the Anzac Square level and use the pedestrian bridge over Adelaide Street to Queen Street. It is a steep hill if you walk on Edward Street. With the Cross River Rail open, there will be a station right near the hotel on Albert Street (but transfer will be at the Roma Street Station, it seems).||The hotel is right around the corner from the Albert Street pedestrian mall, a short walk away from the casino, the City Botanic Garden, River, etc. The soon-to-open Kangaroo Point Bridge will also be near the hotel.||The hotel building and lobby reminded of those "thin and tall" hotels in NYC. The staff was very friendly and efficient - whether at the Front Desk, Restaurant or Housekeeping. It seems it is owned by the same operator as the Westin next door since the DND door hanger had Westin on one side and Four Points on the other.||My room was not big and it faced the residential buildings across the narrow Mary Street. However, there is enough cabinet, bench and desk space to lay out the stuff comfortably. I wish it had another chair and more USB outlets. There is a mini refrigerator. The bathroom has an interesting design where the shower sliding door slides over the toilet. There is also a 2nd sliding "window" that can open to the bedroom over the bathroom counter. The fogged glass on it might make some non-solo travellers feel uncomfortable with privacy.||My big problem was the room smelled damp the moment I went in. There were also these little bugs flying around - especially in the shower. My guess is they came through the bathroom exhaust pipes (I was 20+ floors up). They were there every day despite me trying to get rid of them. The shower water is also not very stable when it came to temperature. If it was not this, I would have given it a 5 star.||This hotel seems to cater to Asian tourists - there were slippers and tooth brushes in the room. The breakfast had Japanese Miso and Chinese porridge - plus a machine that squeezes fresh orange juice! Also freshly cooked eggs. It was very good although the price is A$40. ||As a side note, the way the nuts and cereals are dispensed there might not be the most hygienic - the "cap" of these bottles were a big soft wooden ball. So if the bottles are filled, the ball touches the food. Since people can end up touching any part of the ball, who knows what germs can get onto the food.

Ange B.

Convenient location and the room was pleasant but it looked directly into neighbouring units so there was zero privacy. The air con turned off during the night and the room became extremely stuffy. The pillows are absurd, more like the sort of permanent cushions that form the back of some lounges - way too overstuffed and thick. Sure they look nice when the bed is made but they’re hideously uncomfortable. Slept badly as a result. Foyer is best described as a perfunctory space, with horrible plastic chairs. Probably wouldn’t stay here again.

Helder T.

Wonderful staff and the property is an invaluable location in the center of Birsbane with walking access to nearly all major sights, monuments, bars, and restaurants. The breakfast is simple but varied, there is a coffee shop on the first floor for quick take-aways. The room themselves are nice BUT not the largest so as two adults we found them to be a little cramped but manageable.

Josh C.

We had several issues initially at the Four Points but the situation was remedied by a very kind woman named Precious who made the situation right by trying to find us another accommodation in the four points.

Additionally, a named Nat, the night manager on the property, also helped to make things right. I felt like the customer service was excellent after our initial situation, and I wanted to recognize how much this helped to make me feel better about the accommodations and our experience in Brisbane.

Thank you to Nat and Precious who really saved the day, you two are amazing. I initially contacted Marriott to complain about the situation, but had to write them back and let them know that Nat and Precious had fixed the problem, and had gone above and beyond to make me feel taken care of. I really really appreciate it.