Rolling Surf Resort - Kings Beach, Queensland

Taylor K.

Rooms are in need of a deep cleaning. We had to ask for housekeeping to come back to fix a few issues which shouldn’t have even been an issue. Staff aren’t overly friendly. Only good part is the location. Highly recommend the Rumba resort which is only a few minutes down the road it was a much better experience for us in every way!

Webby B.

We were hoping the accommodation matched the photos and descriptions. Unfortunately, as a couple we were a bit disappointed. 4 star resort 3 star unit. Our unit 51 positives - great location, partial view of ocean, basic needs of a beach unit met. Negatives - Not good value, a couch short of comfortable, no frills decore.

Rylee P.

Our recent stay at this hotel was tainted by a frustrating and unprofessional check-in experience, which set the tone for the rest of our visit.

My partner’s mother had booked a three-night stay for the family and had arranged in advance—both over the phone and via email—for my partner and me to check in late on Thursday. The receptionist that spoke to my partners mother assured her that this would be fine and that the required deposit could be paid by my partner’s mother on Friday morning. Everything was confirmed, and there were no issues leading up to our arrival.

When we got to the resort, we followed the late check-in procedure and were given access to retrieve the keys as expected. However, an older woman, who we later realised was a manager (Caroline), suddenly intervened. She overrode the receptionist on the speaker box, insisted we be checked in again, unlocked the office, and took the keys away from us. She then demanded that we pay a $300 bond immediately, contradicting what had been previously arranged with another staff member.

Her attitude was unprofessional and condescending. She treated us as if we were trying to break the rules, despite the fact that we had followed the agreed-upon process. The way she spoke to us made us feel incredibly unwelcome, and we couldn’t help but feel that we were being unfairly targeted—possibly due to our age. When we tried to resolve the situation by offering to call my partner’s mother so she could confirm the arrangement, the woman refused, citing concerns about being voice recorded. Frankly, if she had nothing to hide, this wouldn’t have been an issue.

It’s unfortunate that such a beautiful hotel is run by someone who clearly lacks professionalism and customer service skills. This unnecessary conflict completely soured the start of our trip, and we would not recommend this hotel to others unless management seriously improves its approach to guests.

Norma W.

The 2nd bedroom is too small with no outside window. This is in apartment with rooftop (which was great.) As there was only two of us 2nd bedroom did not matter, ok for a couple of kids. Overall loved our stay and the apartment.

Yolande

Highly recommend.
Our three bedroom ocean view apartment was
very spacious and extremely well appointed (20).
As expected it would be noisy in school holidays as all of the apartments wrap around the pool area, however if out of season as we were it’s perfect.
The location is fabulous.

Tai

Firstly, thank you to the house keepers for the cleanliness of our apartment when we first arrived. Immaculate! Rooms and service was great. The location is absolutely stunning! Staff is wonderful. Will definitely be back for another holiday. Definitely recommend this place. Everything is so close, walking distance to cafes, restaurants and the beach right at your door step with stunning views. Family friendly and just a great holiday spot for families. Thank you Rolling Surf staff. Have went above and beyond with expectations. We will be back!

Ann H.

Good value stay for a two bedroom apartment as we took advantage of an offer, not absolute beachfront for our apartment, but we still had some beach view. Very family oriented and friendly. It’s better for families than a romantic getaway. For me, I would rather have a private cabin in the woods. I didn’t like the small cramped lifts, and I told the concierge I was claustrophobic, but they didn’t offer us a ground floor apartment, so we constantly tramped up three flights of stairs. As a senior with a knee replacement, I was not impressed. I know for a fact lower floor apartments were empty. For that reason alone I wouldn’t go back.

John H.

The grandkids enjoyed the pools at the complex. There is one suitable for younger children and a deeper one for more confident swimmers.