InterContinental Sanctuary Cove Resort, an IHG Hotel - Hope Island, Queensland

Kristine K

Stayed here for my birthday. The room wasn't ready when we arrived, so we were told we could leave our bags at the concierge, and they would bring them to our room and call us when it was ready. We roamed around but never received a call, even hours later. So, we went back to the front desk and spoke to another staff member, who told us the room was ready—they had just forgotten to call us.

When we arrived at our room, our bags weren’t there, so we had to go back again to get them. Our room was at the far end of the resort, which was very annoying. The room itself was alright—a bit dated but clean. Nothing special. The pools were great, honestly the best part of our stay.

Our room includes breakfast, and the spread was decent but a bit cramped. The options weren’t the best, and I’ve had better, but I did like the area where you could make your own fresh juice.

Overall, this hotel didn’t really feel like a five-star hotel and wasn't worth the money we paid at all. It’s good for families and those playing golf, but i wish we spent the weekend somewhere else.

Zoe87

We stayed for a couple of nights before Christmas, and firstly I want to say that the staff and service was exceptional considering the resort was absolutely packed. Food and drinks came out quickly, with a smile and there were always attendants on hand for help.

The reception experience though is average - especially for what they say is a 5-star resort (I think they’re clinging to these stars for dear life…) no one to help with bags, no one at the doors to greet, when we got their our room wasn’t ready and we had to call back to reception 3 times to check.

As top tier member, we were upgraded to a club suite which was lovely - but when I asked what the club benefits for, they said, oh no it just says club room but because you’re upgraded you don’t actually get that…. Que?! We’ve stayed at countless IHG hotels worldwide and if you’re upgraded to a club status room then you got those benefits. I found this incredibly stingy, especially with my tier status.

The resort is very large and very old, they’ve done well to maintain it but realistically it’s not 5 star… overall a good stay, our mistake going in peak holiday period, staff attentive but I would say a solid 4 star stay which makes you feel that the value isn’t there for what you pay. Would recommend for families ONLY! Don’t come here for a Romantic couples weekend away.

VHaig

The intent of this trip was to have some much needed rest & relaxation after a busy year. My daughter and I stayed here and absolutely loved it. The resort was perfect for us. The whole venue was amazing. Loved the beach vibe at the lagoon, lush garden surrounds was like an oasis. Service was excellent; staff were so accommodating to our requests. The upgrade to the lagoon suite was so appreciated. Highly recommend Fireplace restaurant - food was great. Cafe food was a little hit & miss but otherwise good. This was a memorable stay and will definitely be back! Thank you.

Mathew Cowden

We've stayed here a number of times over the last few years, and this is probably the best stay we've had.

The service was excellent, special note to the room cleaning staff for room 354 who were always smiling and happy to cater to any request.

We had in-room dining for breakfast and dinner and the quality of the food was excellent. The steak was a stand-out, perfectly cooked and delicious, as was the breakfast. The room service delivery was very fast too which is impressive considering the property appeared full on the weekend.

Despite being full, there were plenty of sun loungers available by the pools and the staff at the poolside bar did a great job of keeping the drinks flowing.

The only small improvement would be that there was a bit of wear and tear on the outside of the building (small amounts of rust on the roof and the balcony dividers) but nothing that couldn't be solved with a coat of paint.

All-in-all a great stay.

Sheridan Webcke

Outstanding customer service and surprising above and beyond touches that exceeded our expectations. I could not fault this place in any way. The pool and happy hour drinks were a highlight as well as the 5 star food and beverage quality and service everywhere in the resort. We felt very special and will definitely stay again.

Nitzi F

The resort was fantastic, and all the staff were amazing. Thank you so much for making our Christmas great. Special shout-out to Natalia and Roxy from the lounge, thank you for taking good care of us! It was also great fun to see all the kangaroos around. To note, this is a family friendly resort so we did get woken up multiple times by screaming kids 😅

Craig Allen

We were upgraded to a marina view, which was nice however it was partial marina view and partial loading dock for the marina. We didn’t spend a lot of time on the balcony though. The room was great, grounds beautifully kept, pool facilities excellent (though competition for shaded pool chairs was fierce!) and we could not fault the amazing buffet breakfast and coffees! We had a wonderful experience and will be back again.

Sonam134

Most of the staff were amazing, Veronica in particular made our stay so special. |The hotel looks beautiful at night with all the lights lit up. My family enjoyed the facilities and the service. |Only thing is the room had mould on the ceiling and in the bathroom and the food menu could do with a little more variety but other than that we loved our stay and we will definitely be back.