Mermaid Waters Hotel by Nightcap Plus - Mermaid Waters, Queensland

Taha

Had a fantastic breakfast buffet at Mermaid Waters by Nightcap Plus! The food was delicious, and the service was even better. Mohammad was absolutely wonderful, he was so friendly, attentive, and helpful throughout our visit. He made sure we had everything we needed and truly enhanced our dining experience. The chef was also very helpful and made sure to accommodate any dietary requirements. Definitely will be coming back. Highly recommend!

Manasa Golla

I booked a flight and hotel stay as part of a deal, and honestly, I was a bit nervous about how it would turn out. But to my surprise, it was absolutely amazing! The room was clean, comfortable, and had everything I needed.

The service was top-notch, and the hotel had great amenities, including a pool, which was a nice bonus. They also offered 2 complimentary drinks and a breakfast buffet, which was incredible! The breakfast had so many options, and everything tasted great.

I feel like I got such a good deal for the quality of the stay. Would definitely stay here again on my next trip to Gold Coast!

Bob & Margaret Symons

From the moment we arrived the service was fantastic. The Staff were always happy to help. Special mention to housekeeping who went above and beyond. The Staff in the restaurant and bars always greeted us with a smile and the food was amazing. The bed was comfortable and rooms are spacious. No hesitation in recommending Mermaid Waters Hotel.

Justyna J

Hotel staff were friendly (shoutout to Constance who checked us in and was very accommodating!). The room had everything we needed. The hotel is located near bus stops which made travelling via public transport convenient. The food was tasty (I recommend the pizzas!).
No complaints 👌

Lynette Wicks

The first thing that struck me was the room was decorated beautifully. A big thanks to all those who were involved.
What can I say about the girls behind the bar? Other than they were fantastic.
They were so friendly and accommodating and of course there was you leading the great group.
The food was very good & was served warm
The staff joined in our skit of YMCA
Thanks once again for all you did to make our evening such an enjoyable one.
Hopefully we will see you again next year.
Cheers

Michael Swanton

My wife & myself were greeted by friendly staff. We enjoyed our stay. Great location. Our room was clean & comfortable. Great buffet breakfast was included in our room, which was lovely. The staff in breakfast area were lovely & friendly.
The toilet seat needs attention (room 219).
We couldn't sign into our netflix account.
We had a late check out which was great.
Plenty of parking.
We will definitely be staying here again.

Fina Sayers

Had a really lovely stay here, food was great all staff were friendly and helpful. The pool was nice, the rooms were very clean. Nice entertainment provided.

OMAIS SIDDIQUI

I stayed at Mermaid Water Hotel from 4th January to 10th January 2025, and while my room was comfortable and the reception staff were friendly and professional, the rest of my experience was far from satisfactory due to poor housekeeping and maintenance.

The corridors were dirty, with cockroaches everywhere, and it seemed like no cleaning or vacuuming was done during my stay. The lifts had no lights, making them feel unsafe and inconvenient to use. Despite the room being fine, I even found a spider inside, which was very unsettling.

The biggest issue was the housekeeping staff, who were not only unprofessional but also rude and disrespectful. Their attitude and lack of customer service completely ruined my impression of the hotel.

Unless the management takes steps to improve cleanliness and trains the housekeeping team on how to deal with customers, I cannot recommend this hotel to anyone.

While the reception staff were great, the lack of cleanliness and the poor behavior of the housekeeping team made my stay disappointing.