Mercure Gold Coast Resort - Carrara, Queensland

Cyrus

Well, unfortunately it’s no longer the resort we remember of. Our last trip prior to current trip was back in 2019 and I must say probably this current stay in there was the very last for good as we pretty disappointed in general.
For example after I finished my shower I realized there were soap foams everywhere in the bathroom. Then next day the buffet breakfast was very disappointing in general. We couldn’t find a table as they were pretty much occupied and a number of tables which needed to be cleaned and had to wait for one of them which took a while before got cleaned. Very average breakfast quality. My wife wanted to make a cup of tea but there was no hot water in the flask and waited for half an hour with no luck so she had a cup of coffee from the coffee machine which she actually couldn’t drink it due to the unpleasant taste of it.
By the way, we did have two complementary drinks and when we wanted to redeem them the lovely girl at the desk said each drink has to be equivalent to $10. So I wanted to have a cup of coffee which was $6 and my wife wanted a glass of Margarita cocktail slushy which was $16. But the catch was we couldn’t combine the two together and just pay the difference of $1.
So they just make it so complicated and inconvenient. Thumbs down on you guys.

Well, we learned our lesson form that resort and we just said goodbye to it for good and will never return there.

Christopher M Hansen

Family stay for a sporting event. Great facilities, especially the pool and the gym. The staff were very friendly and helpful. Restaurant(s) were excellent though a little over-priced. Room decor needs a bit of a refresh. No cooking facilities in room, only a jug. Small fridge with an ice box that barely worked and a lack of shelves etc for baggage storage. Apart from those minor niggles overall enjoyable stay.

Peng Zhuang

Nice location with a beautiful golf course around.
Overall stay was good but two issues did not meet my expectations.
1. The bar is normally open to 9.30pm, but in two occasions the same staff told me that cocktail was not available after 9pm because they had washed the equipment and don’t want to do it after 9pm. In the 2 occasion, I enquired if that’s the hotel policy or just personal discretion, she admitted it was her own decision and agreed to serve cocktail as a special treat. It appears that she was doing me a big favour and the customer had to beg her for it. I stayed there for nearly two weeks, all the other staff were friendly and served me without any issue. This particular staff just ruined her colleagues good reputation.
2. On the last day when I checked out to pay my bills, the manager who served me could not even produce a proper invoice. I enquired twice and she printed three invoices with three different charges and had no idea why or what caused the confusion. It took me more than 30 minutes to check out and I didn’t even have time to cross check all the charges. And only found out that she changed my room credit from $150 to $100 without letting me know. I’m not sure how she managed the three totally different charges and blamed the systems.

Alieff Wan Zailan

We had a wonderful 4-night stay at this resort. The rooms were clean and comfortable, and the resort itself was spacious and well-maintained. The kids loved the pool, and it was a great place for them to relax and play. The pool closes at 10 pm. The breakfast cost per person is $35 for walk in guest, which is quite reasonable. The resort was also quite and relaxing, and we enjoyed every moment we spent there. If we ever plan to return to the Gold Coast, this is definitely the place we’ll be staying. Congratulations to the Mercure Team on a job well done!

Phoebe Flynn

We stayed at the Mercure while on a family holiday. The rates were amazing which made the hotel great value for money with free breakfast, a pool and a large twin share room. Downsides were the stairs and lack of lift to get our family and pram up to the room. Plus a lack of outdoor sitting areas and playground for kids. We were visiting family nearby so the location was perfect for us. Both the room and resort were clean and well presented.

Andrew Fowler

Mid size hotel in a beautiful and peaceful location (next to immaculate golf courses) , 15 -20 min drive away from the beach areas. Resort has all you need to relax (2 pools, tennis courts, gym, kids lounge, all free of charge) and useful amenities (washers and dryers in each block, car parking). Rooms are spacious and affordable, especially if booking early. Staff is attentive and eager to please.

Camila Mateluna

Amazing resort.
Clean, comfortable.

Enjoyed all the amenities, the pool was the main focus, ordering food and drinks to the pool was great. My family loved it.

Felt luxurious, and staff were amazing with us.

Room gets done daily, and great service.

Thank you

Trip.com Member

This resort is located in a quiet and green golf area so it’s very comfortable. It takes about 15 to 20 mins to anywhere by driving in the Gold Coast area. The resort has literally everything you need (pool, golf course, tennis court and free breakfast for us). It’s not new premise though and needs some renovations soon. But things are kept generally clean and tidy.At the price I paid, it’s great value for money. My kids love this place. Will come again.